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ITIL(R) 4 Specialist: Monitor, Support and Fulfil

  • CMDBID 1098
  • Course Code ITIL4PMMSF
  • Duration 3 Days
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ITIL Course

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Overview

This course is part of the ITIL Practice Manager pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page.

A three-day course to prepare delegates to successfully use the practices in their environment and to pass the associated examination.

The course consists of a mixture of instructor-based training and activities giving you a deeper look into the below 5 practices:

  • Service desk
  • Incident management
  • Service request management
  • Monitoring and event management
  • Problem management

There is 90 minutes, multiple choice examination associated with this course. This exam is virtual and can be booked at a time of the delegates choosing and will be invigilated virtually by PeopleCert.

The exam can be booked anytime after 3pm on the last day of the course.

. Explore more ITIL training here

Audience

IT professionals, system administrators, developers, analysts, architects and technical specialists responsible for implementing or supporting the technology covered in this course.

Skills Gained

By completing the ITIL(R) 4 Specialist: Monitor, Support and Fulfil ITIL4PMMSF course participants will gain practical knowledge, configuration skills, implementation techniques and best practice understanding relevant to real enterprise environments.

Prerequisites

An ITIL4® Foundation certificate.

Target Audience

This course is designed for people wanting to expand their knowledge in the practices involved in the operational side of an organisation.

Outline

This course consists of a brief introduction to service value systems. It is expected that delegates will be familiar with these from their foundation course. Following on from this, the course talks about the capability model used to assess the maturity of our practices/processes/procedures.

After the introduction each of the practices listed above will be looked into. This will cover the people involved in the practices, the technology available and used, how partners and suppliers can get involved in the specific practices and which processes we would look to develop for each practice.

At the end of the course the expectation is that delegates can take away some of the information and use it in their organisations.

It also allows delegates to meet like-minded people, share experiences and learn from each other whilst taking onboard the best practice advice and guidance provided by the instructor.

. Explore more ITIL training here

Certification

Some courses may support vendor certification exams or digital badges. Exam availability depends on the specific programme and vendor requirements.

What is the ITIL(R) 4 Specialist: Monitor, Support and Fulfil ITIL4PMMSF course about?

The ITIL(R) 4 Specialist: Monitor, Support and Fulfil ITIL4PMMSF course provides practical knowledge and skills used by professionals working with this technology or framework.

Who should attend the ITIL(R) 4 Specialist: Monitor, Support and Fulfil ITIL4PMMSF training course?

This course is designed for IT professionals, engineers, analysts, administrators and project teams who need hands-on knowledge.

Does the ITIL(R) 4 Specialist: Monitor, Support and Fulfil ITIL4PMMSF course include certification or an exam?

Many ITIL(R) 4 Specialist: Monitor, Support and Fulfil ITIL4PMMSF courses prepare participants for vendor certification exams or digital badges depending on the programme.

How can I enrol in the ITIL(R) 4 Specialist: Monitor, Support and Fulfil ITIL4PMMSF course?

Visit the course page or Explore more ITIL training here

Talk to an expert

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. Its a cost effective option. One on one training can be delivered too, at reasonable rates.

Submit an enquiry from any page on this site and let us know you are interested in the requirements box, or simply mention it when we contact you.

All $ prices are in USD unless it’s a NZ or AU date

SPVC = Self Paced Virtual Class

LVC = Live Virtual Class

Please Note: All courses are availaible as Live Virtual Classes

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