course overview
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Overview
This course is part of the ITIL Practice Manager pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page.
A three-day course to prepare delegates to successfully use the practices in their environment and to pass the associated examination.
The course consists of a mixture of instructor-based training and activities giving you a deeper look into the below 5 practices:
There is 90 minutes, multiple choice examination associated with this course. This exam is virtual and can be booked at a time of the delegates choosing and will be invigilated virtually by PeopleCert.
The exam can be booked anytime after 3pm on the last day of the course.
Prerequisites
An ITIL4® Foundation certificate.
This course is designed for people wanting to expand their knowledge in the practices involved in the operational side of an organisation.
Outline
This course consists of a brief introduction to service value systems. It is expected that delegates will be familiar with these from their foundation course. Following on from this, the course talks about the capability model used to assess the maturity of our practices/processes/procedures.
After the introduction each of the 5 practices listed above will be looked into. This will cover the people involved in the practices, the technology available and used, how partners and suppliers can get involved in the specific practices and which processes we would look to develop for each practice.
At the end of the course the expectation is that delegates can take away some of the information and use it in their organisations.
It also allows delegates to meet like-minded people, share experiences and learn from each other whilst taking onboard the best practice advice and guidance provided by the instructor.
If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. Its a cost effective option. One on one training can be delivered too, at reasonable rates.
Submit an enquiry from any page on this site and let us know you are interested in the requirements box, or simply mention it when we contact you.
All $ prices are in USD unless it’s a NZ or AU date
SPVC = Self Paced Virtual Class
LVC = Live Virtual Class
Our clients have included prestigious national organisations such as Oxford University Press, multi-national private corporations such as JP Morgan and HSBC, as well as public sector institutions such as the Department of Defence and the Department of Health.
