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Six Sigma Course

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Overview

JOIN THE LEAN IT REVOLUTION!

We strongly believe that “Lean Thinking” needs to be a part of EVERY IT professional's toolkit.

Lean IT is all about understanding how to assess business processes to identify and eliminate waste. Already many IT professionals from all levels — operational, tactical and strategic — have taken the certification course and are undertaking value-added and cost cutting process improvement activities. How about you? Are you ready to learn more about what it really means to take control of processes — any process?

Here's one IT executive's view from a major insurance company:

“To date, close to 300 of our staff have taken Lean IT courses. And, more to go. I strongly believe that applying Lean and Six Sigma to IT processes has enabled us to gain numerous efficiencies…I would highly recommend Lean IT training to everyone (except our competition).”

Now it's your turn….are you ready to understand what continuous improvement really means?

LEAN IT CERTIFICATION PROGRAM

This Foundation level course is the first in the new Lean IT certification program defined by the Lean IT Association. It is a mandatory requirement for all other levels within the certification scheme.

After acquiring Foundation Level Certification, you can gain a deeper, more practical level of knowledge about Lean IT and Six Sigma by taking the other courses, also offered by Pink Elephant. Click here for course descriptions.

COURSE OVERVIEW

This course prepares you for the exam leading to the Lean IT Foundation Certificate .

Based on the core principles of Lean, the two-day Foundation level certification course will help IT departments become more business-value oriented, removing waste, inflexibility and variability. The principles of Lean IT are applicable to all IT operations regardless of industry or sector. Any organization effectively applying Lean IT will notice increased user and customer satisfaction, reductions of IT costs, increased productivity, and ability to manage demand more efficiently.

Lean IT is built on the proven Lean and Six Sigma practices developed in manufacturing organizations around the world, and the new courses have been tailored for IT processes (including ITIL , COBIT , etc). Regardless of which framework or standard your IT organization has chosen, the central focus of Lean IT is about learning how to assess a process to eliminate waste, where waste is defined as something that adds no value to a product, service, or output.

Audience

WHO SHOULD ATTEND?

This course is designed for EVERYONE! At Pink Elephant we strongly believe that "Lean Thinking" needs to be a part of EVERY IT professional's toolkit. Already, many roles from service desk analysts through to process owners, team leads and supervisors, department managers and also including CIOs, have taken this course and benefited greatly from a deeper understanding of how to assess business processes to identify and eliminate waste.

Skills Gained

Upon completion of this course, participantswill:

  • Understand the origin and development of the Lean and Six Sigma philosophies, and key elements 
  • Understand and be able to identify the concept of waste 
  • How to apply Lean analytical tools 
  • Define Key Performance Indicators (KPIs) for your organisation 
  • Be able to initiate, document, and implement process improvements 
  • Reduce costs by eliminating waste and inefficiencies in your IT infrastructure and processes 
  • Increase productivity through improved resource management 
  • Increase user and customer satisfaction by focusing on delivering value . 

Prerequisites

PREREQUISITES

There are no prerequisites for this course.

Outline

LEARNING OUTCOMES
  • Understand the origin and development of the Lean and Six Sigma philosophies, and key elements
  • Understand and be able to identify the concept of waste
  • Learn about and how to apply Lean analytical tools
    • What is and how to apply A3 Thinking
    • What is and how to apply the cycle of continuous improvement: Plan-Do-Check-Act
    • Go Look and See (fact not emotion)
    • Value Stream Mapping
    • What is the concept of “Kaizen” (System, Process, Activity)
    • Standardize Work Practices
    • What is and how to apply 5S (Sort, Set in Order, Shine, Standardize, Sustain)
    • Visual Workplace (eliminate visual and mental noise)
  • Be able to define Key Performance Indicators (KPIs) for your organization
  • Be able to initiate, document, and implement process improvements
  • Reduce costs by eliminating waste and inefficiencies in your IT infrastructure and processes
  • Increase productivity through improved resource management
  • Increase user and customer satisfaction by focusing on delivering value

Talk to an expert

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. Its a cost effective option. One on one training can be delivered too, at reasonable rates.

Submit an enquiry from any page on this site and let us know you are interested in the requirements box, or simply mention it when we contact you.

All $ prices are in USD unless it’s a NZ or AU date

SPVC = Self Paced Virtual Class

LVC = Live Virtual Class

Please Note: All courses are availaible as Live Virtual Classes

Trusted by over 1/2 million students in 15 countries

Our clients have included prestigious national organisations such as Oxford University Press, multi-national private corporations such as JP Morgan and HSBC, as well as public sector institutions such as the Department of Defence and the Department of Health.