Business Analysis Course

course overview

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This course is a combination of our two popular courses Fast Start in Business Analysis and Identifying and Managing Successful Requirements, which are also available separately.

This five-day Business Analysis course provides an overview of the Business Analysis process and will empower participants with a wide range of fundamental BA skills, tools and techniques. Students emerge from this course with a solid foundation of business analysis thinking as well as a greater understanding that doing the right things is just as important as doing things right.

Days 1 to 3 – Fast Start in Business Analysis

From strategy analysis and scope definition to requirements determination and conceptual design, the Fast Start in Business Analysis course gives analysts a thorough understanding of the entire Systems Development Life Cycle.

Replete with both “hard” and “soft” skills, this three-day course builds a sound strategy for analysing business processes and demonstrates how to apply concepts and practical techniques within the context of an experiential learning environment.

Days 4 and 5 – Identifying and Managing Successful Requirements

By mastering the requirements process, business analysts and project managers can better manage customers' expectations and satisfy their needs. Requirements discovery is the first step to a successful project.

This course focuses on the skills necessary to thoroughly gather requirements from stakeholders, procedures, system components, and various business documents. Quality requirements statements are the next step in a successful project. This course provides the best practices to write specific, measurable, achievable, realistic, and traceable (SMART) requirements statements.

This course is consistent with definitions and principles from the IIBA's Guide to the Business Analysis Body of Knowledge (BABOK Guide).


Business analysts, business systems analysts, managers, information technology (IT) professionals, or other business professionals who need to learn practical systems thinking and need an approach for defining business/technical requirements when implementing new processes or methodologies.

Skills Gained

Discover how to:

  • Apply concepts and techniques applicable to any tool or methodology
  • Diagnose business process issues and define appropriate project scope and objectives
  • Comprehend the “big picture” and the impacts of the proposed changes
  • Understand how business analysis thinking can help management
  • Collect, document, and organise information
  • Elicit and capture users' requests and turn them into requirements
  • Write high quality business, functional and quality of service requirements
  • Communicate, validate and gain sign-off on the requirements document
  • Consider all the key elements to make the best recommendations for a solution
  • Develop communication skills by delivering a professional presentation




  • Introduction
  • Enterprise Analysis
  • Defining the Scope
  • Procedure Analysis
  • Defining a Solution
  • Solution Implementation Planning
  • Management Presentation
  • Requirements Process
  • Requirements Essentials
  • Business Case
  • Stakeholder Requirements
  • Functional Requirements
  • Non-Functional Requirements
  • Requirements Communication
  • Define Business Analysis and what it means in today's environment
  • Recognise the System Development Life Cycle and various approaches
  • Define Enterprise Analysis and state its purpose
  • Identify the types and sources of information useful in this level of analysis
  • Define the current issues and future benefits of the new system
  • Identify the functional areas and stakeholders impacted by the issues
  • Define the preliminary project scope and objectives
  • Define key terms important to procedure analysis
  • Analyse a written procedure and associated forms and reports
  • Discuss key components and the importance of process modelling
  • Create an activity diagram also known as a “swim lane” diagram
  • Manage the project scope boundaries and change while defining a solution
  • Understand system improvement versus system redesign
  • Consider the impact of the solution
  • Recognise the tasks that must be done to implement the proposed solution
  • Estimate time and resources for the implementation
  • Organise the appropriate deliverables into a quality decision package presentation
  • Practice professional communication to a management committee
  • System Development Life Cycle
  • As-is and to-be analysis work
  • The discovery process
  • Plan requirements work
  • Requirements best practices
  • Define the types of requirements
  • Requirements grammar
  • Requirements documentation components
  • Recognise the components of business requirements
  • Define system scope using a context diagram
  • Write business requirements and draw a context diagram for the case study
  • Best practices for stakeholder interactions
  • Requirements elicitation techniques
  • Requirements tracing
  • Facilitated requirements session
  • Document stakeholder requirements for further development
  • Identify where functional requirements come from
  • Turn stakeholder requirements into functional requirements
  • Use Case components
  • Turn a Use Case and artefacts into functional requirements
  • Non-functional requirements
  • Learn how to build non-functional requirements from stakeholder and functional requirements
  • Build non-functional requirements from business rules
  • Best practices for effective requirements communication
  • Requirements validation meeting
  • Verify requirements with identified stakeholders
  • Justify and interactively update requirements statements
  • Gain sign-off approval to continue with design work

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Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. Its a cost effective option. One on one training can be delivered too, at reasonable rates.

Submit an enquiry from any page on this site and let us know you are interested in the requirements box, or simply mention it when we contact you.

All $ prices are in USD unless it’s a NZ or AU date

SPVC = Self Paced Virtual Class

LVC = Live Virtual Class

Please Note: All courses are availaible as Live Virtual Classes

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