Live instructor-led training
Mastering Microsoft Teams Voice
- CMDBID 1202
- Course Code M365TEAMSV
- Duration 2 Days
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Course content
What you will learn
Overview
This course covers Administration of Microsoft Teams Voice features. Delegates will learn the following including hands on labs;
- Office 365 Teams Voice Features and Functionality
- Office 365 Teams Voice planning and connectivity options
- Office 365 Teams Phone Numbers
- Office 365 Teams Call Routing and Dial Plans
- Office 365 Teams Emergency Calling
- Office 365 Teams Direct Routing
Audience
IT professionals, system administrators, developers, analysts, architects and technical specialists responsible for implementing or supporting the technology covered in this course.
Skills Gained
By completing the Mastering Microsoft Teams Voice QA365TEAMSV course participants will gain practical knowledge, configuration skills, implementation techniques and best practice understanding relevant to real enterprise environments.
Prerequisites
Delegates should have experience in the management and administration of Microsoft Teams. Whilst experience with VOIP/Telephony systems would be a benefit it is not a requirement. Note this course is for people involved in Microsoft Teams Administration, not end users.
Whilst this is not a PowerShell course, as PowerShell is one of the core administrative tools within Microsoft 365 products - there will be PowerShell steps referenced within the course and used in the labs. Where PowerShell is used in the labs students can either copy and paste the instructions, or in most exercises use a GUI alternative method (though sometimes a GUI alternative is not available). A high level understanding of what PowerShell is would be very beneficial, but not absolutely essential for this course.
Outline
Module 1: Overview of voice features
- Overview of functions and features
Lab 1 - Setup 365 tenant
Module 2: Connectivity Options and Licensing
- Connectivity
- Calling Plans
- Direct Routing
- Operator Connect
- Licensing
Lab 2 - Calling Plan trial
Module 3: Phone Numbers
- Phone Number Types
- Emergency Addresses
- Obtaining Phone Numbers
- Assigning Phone Numbers
Lab 3 - Obtain and Assign Phone Numbers
Module 4: Call Routing
- Dial Plans
- Call Routing
- Location Based Routing
- Reporting Labels
Lab 4 - Dial Plans and reporting labels
Module 5: Emergency Calling
- Dynamic Emergency Calling
- Network Settings
- Emergency Calling Policies
- Assigning Emergency Policies
- Emergency Call Routing Policies
- Location Information Service (LIS)
Lab 5 - Location Based Routing and Dynamic Emergency Calling
Module 6: Direct Routing
- Infrastructure Requirements
- License Requirements
- Configure Direct Routing
Certification
Instructors will demonstrate features throughout the event. Optional Lab exercises are available for students to complete within a free commercial Microsoft 365 tenancy provided free of charge for each student by QA. This tenancy lasts for 30 days.
Is Mastering Microsoft Teams Voice QA365TEAMSV right for me?
This course is for learners who want structured, expert-led training in Microsoft technology with practical workplace outcomes.
What will I learn on Mastering Microsoft Teams Voice QA365TEAMSV?
You will build practical Microsoft technology skills, understand key concepts and apply the course outcomes in real workplace scenarios.
Does Mastering Microsoft Teams Voice QA365TEAMSV include exam preparation?
Exam availability depends on the selected delivery option; check the course details before booking.
What should I do after Mastering Microsoft Teams Voice QA365TEAMSV?
Compare related CourseMonster courses and follow-on pathways to choose the best next step for your role or team.
Talk to an expert
Thinking about Onsite?
If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. Its a cost effective option. One on one training can be delivered too, at reasonable rates.
Submit an enquiry from any page on this site and let us know you are interested in the requirements box, or simply mention it when we contact you.
All $ prices are in USD unless it’s a NZ or AU date
SPVC = Self Paced Virtual Class
LVC = Live Virtual Class
Please Note: All courses are availaible as Live Virtual Classes
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