course overview
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Overview
Many people completing the ITIL 4 Foundation course ask where they can go next to gain insight, assistance, and tools to enable the practical application of the ITIL practices in their real environment.
This set of Practical Application courses are designed to meet that demand. In these courses attendees/learners will spend two days with an instructor talking through the practical application and delivery of a specific practice.
This course is focussed upon Service Level & Supplier Management. Whether in a public or private enterprise, whether you work in a new agile company, or your company is structured more traditionally Whether your focus is profit, health, societal improvement or safeguarding the nation, everyone requires the ability to change, accept change and deliver change. This course provides you with the skills, the insight and even some of the tools required to be successful in improving, implementing, or assessing Service Level Management (or supplier management) practice in your organisation.
Prerequisites
An ITIL 4 foundation certificate holder is preferred, however a rudimentary familiarity with ITIL is sufficient.
Target Audience
This is designed for people who want practical experiences in the subject matter rather than a qualification. It is targeted at people working within the SLM and supplier management areas in an organisation.
Outline
This course follows the ITIL continual improvement model in its delivery but has a 100% focus upon Service Level & Supplier Management. Providing activities, tools, and consideration points for the practice throughout.
The first day consists of a brief ITIL overview followed by a day on SLM and the processes involved. The 2nd day will be spent looking at supplier mgmt. These will include the processes we will use in these topics, activities to ensure we have hands on experience on the course and a take away toolkit with relevant templates to be used in the future.
It allows delegates to meet like minded people, share experiences and learn from each other whilst also taking onboard the best practice advice and guidance provided by the instructor.
If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. Its a cost effective option. One on one training can be delivered too, at reasonable rates.
Submit an enquiry from any page on this site and let us know you are interested in the requirements box, or simply mention it when we contact you.
All $ prices are in USD unless it’s a NZ or AU date
SPVC = Self Paced Virtual Class
LVC = Live Virtual Class
Our clients have included prestigious national organisations such as Oxford University Press, multi-national private corporations such as JP Morgan and HSBC, as well as public sector institutions such as the Department of Defence and the Department of Health.
