Resilia Course

course overview

Click to View dates & book now



How secure is your business? How valuable are your assets? How would loss of precious data affect you? What if that precious data was valuable intellectual property lost to a competitor? What happens when you discover a security breach? How could you recover from such a severe loss? Can your business survive a catastrophic security incident? Or are you the next whale waiting to be harpooned?

The world is changing so fast, with new threats emerging every day. We can't completely safeguard against every threat, but we can certainly do something about known vulnerabilities and plan for worst-case scenarios. This is where RESILIA comes in: a best practice framework of cyber security designed to help plan and protect your organisation.

Read the factsheet about RESILIA here


Who is this course for

  • The RESILIA qualification is aimed at core business functions including HR, finance, procurement, operations and marketing, as well as IT and security functions - everyone and everything is involved in risk and compliance.
  • Please note that this is a theory based best practice Cyber Resilience course and not a hand's on technical Cyber Security course.

Skills Gained

Purpose of this course

To help prevent, detect and recover from attacks, RESILIA aims to incorporate best-practice security into existing management systems to improve immunity and increase robustness. As well as to attain both the Foundation & Practitioner level examinations.

You will learn how to

  • Categorise and safeguard an organisation's assets
  • Identify and manage cyber resilience risks
  • Use the RESILIA framework to integrate security concerns with the service management lifecycle
  • Plan a strategy that embeds control objectives and interactions with ITSM activities
  • Understand the roles and organisational structures that contribute to cyber resilience
  • Create a common language across IT and non-IT teams to synergise all organisational staff with security responsibilities
  • Demonstrate governance through controlling, monitoring and reporting activities
  • Be less of an easy target, and face common attacks with confident preparation

Benefits for your organisation

Organisations that recognise that information security and cyber resilience starts with the management approach and want to ensure focussed initiatives and real ROI by spending where it is needed most. Gaining staff that not only understand how to integrate cyber into common practice but understand that a balanced approach rather than just 'toys for the techies' is a key goal.

Benefits for you as an individual

Be able to demonstrate greater insight in to how Cyber Resilience should be implemented and practiced in your organisation. Support your organisations objectives by directing cyber resilience activities as a manager. Obtain an industry recognised qualification that expands on your existing knowledge and expertise in managing IT services.



There are no formal pre-requisites for this course, but a fundamental knowledge of ITIL provides a strong advantage.


Intro to Cyber Resilience

  • What is cyber resilience?
  • What are the benefits of cyber resilience?
  • Cyber-resilience terminology and the purpose of balancing
  • Confidentiality, integrity, availability, authentication, non-repudiation

Risk management

  • Risk management and why it is needed
  • Understand assets, vulnerabilities, threats, risk
  • How to address risks and opportunities

Managing Cyber Resilience

  • The purpose, scope and components of a management system
  • Relevance of common standards and frameworks to cyber resilience
  • Management, governance and compliance

Cyber Resilience Strategy

  • The goal of cyber resilience strategy
  • Cyber resilience activities aligned with IT service strategy, including control objectives
  • Interactions between ITSM strategy processes and cyber resilience

Cyber Resilience Design

  • The goal of cyber resilience design
  • Cyber resilience activities aligned with IT service design, including control objectives
  • Interactions between ITSM design processes and cyber resilience

Cyber Resilience Transition

  • The goal of cyber resilience transition
  • Cyber resilience activities aligned with IT service transition, including control objectives
  • Interactions between ITSM transition processes and cyber resilience

Cyber Resilience Operation

  • The goal of cyber resilience operation
  • Cyber resilience activities aligned with IT service operation, including control objectives
  • Interactions between ITSM operation processes and cyber resilience

Cyber Resilience Continual Improvement

  • The goal of cyber resilience improvement
  • Maturity models and their purpose
  • Cyber resilience activities aligned with CSI, including the 7-step improvement process
  • Interactions between ITSM CSI and cyber resilience

Cyber Resilience Roles & responsibilities

  • Segregation of duties
  • Dual controls
Establishing practice for
  • Risk Management
  • Lifecycle Management
  • Appropriate organisational structure
  • Create and manage a risk register and cyber resilience plan
  • Apply appropriate organisational structure and roles to cyber resilience
  • Stakeholder identification, management and communication
Exam preparation
  • RESILIA Practitioner exam
  • Practice in taking scenario based exam paper

Talk to an expert

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. Its a cost effective option. One on one training can be delivered too, at reasonable rates.

Submit an enquiry from any page on this site and let us know you are interested in the requirements box, or simply mention it when we contact you.

All $ prices are in USD unless it’s a NZ or AU date

SPVC = Self Paced Virtual Class

LVC = Live Virtual Class

Please Note: All courses are availaible as Live Virtual Classes

Trusted by over 1/2 million students in 15 countries

Our clients have included prestigious national organisations such as Oxford University Press, multi-national private corporations such as JP Morgan and HSBC, as well as public sector institutions such as the Department of Defence and the Department of Health.