All Brands   >   Technology Brands   >   Service Desk Institute   >   SDI Service Desk Analyst SDA

CMDBID: 30766 | Course Code: SDI-SDA,SDA,SDI | Duration: 3 Days
Overview >

Excellent Service Desk support is vital to ensure a company consistently delivers the required IT service levels. The responsibilities of the support analyst are many and they evolve constantly, so a diverse skill-set is required to meet the challenging demands placed on them.

The course also looks at support methodologies and technologies and the tools utilised within the Service Desk. It reviews issues such as Service Level Agreements, the benefits and pitfalls and the importance of metrics; the implementation of service management processes and effective problem solving techniques that a Service Desk Analyst can utilise. It is based upon the standards and objectives for SDI™'s Service Desk Analyst qualification and ensures that delegates are provided with the knowledge, information and tools to take the SDA exam.

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Prerequisites >
Outline >

Course Dates

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Page 1, showing results 1-25 out of 119
Location
Duration
Start Date
Price
6448026 2021-04-06 UK London qa 30766 SDI Service Desk Analyst SDA.-2023-04-03 1
London, United Kingdom
3 Days
3rd Apr 2023
£1660
6448311 2021-04-20 UK Manchester qa 30766 SDI Service Desk Analyst SDA.-2023-04-
Manchester, United Kingdom
3 Days
17th Apr 2023
£1660
6450568.0-2023-04-24 1:00:00.Qa London United Kingdom
London, United Kingdom
3 Days
24th Apr 2023
£1660
6448022.0-2023-04-24 1:00:00.Qa London United Kingdom
London, United Kingdom
3 Days
24th Apr 2023
£1660
1461052.0-2023-04-24 7:00:00.Qa London United Kingdom
London, United Kingdom
4 Days
24th Apr 2023
£2615
6450197.0-2023-04-24 7:00:00.Qa London United Kingdom
London, United Kingdom
4 Days
24th Apr 2023
£2615
6446739.0-2023-04-24 7:00:00.Qa London United Kingdom
London, United Kingdom
4 Days
24th Apr 2023
£2615
6448237.0-2023-04-24 12:00:00Qa London United Kingdom
London, United Kingdom
4 Days
24th Apr 2023
£2615
6450199.0-2023-04-24 12:00:00Qa London United Kingdom
London, United Kingdom
4 Days
24th Apr 2023
£2615
qa-UK Edinburgh-200706-SDI Service Desk Analyst SDA.-2023-06-05 10:00:00
Edinburgh, United Kingdom
3 Days
5th Jun 2023
£1800
qa-UK Bristol-200615-SDI Service Desk Analyst SDA.-2023-06-20 10:00:00
Bristol, United Kingdom
3 Days
20th Jun 2023
£1800
1176143 2020-06-24 Leeds Qa.-2023-06-27 10:00:00
LVC, United Kingdom
3 Days
27th Jun 2023
£1800
1176180 2020-06-22 London Qa.-2023-06-27 10:00:00
LVC, United Kingdom
3 Days
27th Jun 2023
£1800
qa-UK London-200622-SDI Service Desk Analyst SDA.-2023-06-27 10:00:00
London, United Kingdom
3 Days
27th Jun 2023
£1800
qa-UK Birmingham-200714-SDI Service Desk Analyst SDA.-2023-07-18 10:00:00
Birmingham, United Kingdom
3 Days
18th Jul 2023
£1800
1285295.0-2022-07-07 01:00:00Qa Manchester United Kingdom
Manchester, United Kingdom
4 Days
21st Jul 2023
£2400
1285289.0-2022-07-21 05:00:00Qa Birmingham United Kingdom
Birmingham, United Kingdom
4 Days
21st Jul 2023
£2400
1458965.0-2022-07-21 05:00:00Qa London United Kingdom
London, United Kingdom
4 Days
21st Jul 2023
£2400
qa-UK Manchester-200720-SDI Service Desk Analyst SDA
Manchester, United Kingdom
3 Days
24th Jul 2023
£1800
qa-UK London-200727-SDI Service Desk Analyst SDA
London, United Kingdom
3 Days
31st Jul 2023
£1800
1458979 2020-07-27 UK London qa SDI Service Desk Analyst SDA
London, United Kingdom
3 Days
31st Jul 2023
£1800
1621982 2020-08-10 AU Melbourne coursemons SDI Service Desk Analyst SDA
LVC, Australia
3 Days
14th Aug 2023
$3750
1717155 2020-08-10 Paris coursemons SDI Service Desk Analyst SDA
LVC, France
3 Days
14th Aug 2023
€2100
1728944 2020-08-10 Berlin coursemons SDI Service Desk Analyst SDA
LVC, Germany
3 Days
14th Aug 2023
€2100
1631632 2020-08-10 AU Sydney coursemons SDI Service Desk Analyst SDA
LVC, Australia
3 Days
14th Aug 2023
$3750

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. Its a cost effective option. One on one training can be delivered too, at reasonable rates.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

All $ prices are in USD unless it’s a NZ or AU date

SPVC = Self Paced Virtual Class

LVC = Live Virtual Class

Please Note: All courses are availaible as Live Virtual Classes