All Brands   >   Technology Brands   >   Service Desk Institute   >   SDI Service Desk Analyst SDA

CMDBID: 30766 | Course Code: SDI-SDA,SDA,SDI | Duration: 3 Days
Overview >

Excellent Service Desk support is vital to ensure a company consistently delivers the required IT service levels. The responsibilities of the support analyst are many and they evolve constantly, so a diverse skill-set is required to meet the challenging demands placed on them.

The course also looks at support methodologies and technologies and the tools utilised within the Service Desk. It reviews issues such as Service Level Agreements, the benefits and pitfalls and the importance of metrics; the implementation of service management processes and effective problem solving techniques that a Service Desk Analyst can utilise. It is based upon the standards and objectives for SDI™'s Service Desk Analyst qualification and ensures that delegates are provided with the knowledge, information and tools to take the SDA exam.

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Course Dates

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Location
Duration
Start Date
Price
Manchester, United Kingdom
3 Days
20th Apr 2021
£1660
London, United Kingdom
4 Days
27th Apr 2021
£2615
London, United Kingdom
4 Days
27th Apr 2021
£2615
ONSITE, United States
3 Days
Onsite
£1660

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. Its a cost effective option. One on one training can be delivered too, at reasonable rates.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

All $ prices are in USD unless it’s a NZ or AU date

SPVC = Self Paced Virtual Class

LVC = Live Virtual Class

Please Note: All courses are availaible as Live Virtual Classes