As the move towards the cloud gains momentum and both customers and providers move to exploit this emerging technology, ITSM professionals need to understand the implications for service provision and how they should approach its adoption.
Audience>
Each participant will leave with a recognised certificate
Outline>
This overview course aims to provide delegates with a grounding in Cloud terminology and how service management best practice should be applied to ensure Cloud based services are managed and controlled for the benefit of the business.
An Introduction to Cloud
Cloud definitions
Cloud characteristics
Types of Cloud
The challenges with the various Cloud options
Public
Private
Hybrid
Community
Managing the Cloud
Understanding drivers
Risks and business benefits
Strategic thought as the key to success
Taking an holistic approach
Controlling the Cloud
Frameworks and methodologies that can be utilised
Taking a service lifecycle approach
Frameworks and methodologies that can be utilised Taking a service lifecycle approach
Our Clients
Our clients have included prestigious national organisations such as Oxford University Press, multi-national private corporations such as JP Morgan and HSBC, as well
as public sector institutions such as the Department of Defence and the Department of Health.
