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CMDBID: 108984 | Course Code: MFS-SM110 | Duration: 5 Days
Overview >

This introductory course provides students with the skills needed to effectively use and manage the Service Manager 9.x software product. This course,which focuses on teaching the processes embedded in Service Manager,lasts five days and is a mixture of lectures and hands-on exercises. This course covers software versions 9.5 and the hands-on labs use the version 9.50 applications and version 9.51 server and clients. This course is designed for new users of Service Manager who are familiar with IT Service Manager (ITSM) Information Technology Infrastructure Library (ITIL) concepts and want to learn how the Service Manager 9.x workflow engine and application platform automates,facilitates,and enforces these key ITSM ITIL processes. Users who are tasked with configuring Service Manager for their organization should attend Service Manager 9.x Technical Configuration.

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Start Date
1442124 2020-09-07 TBC Virtual global-kno Service Manager 9.x Foundations for P
Virtual, Live Virtual
5 Days
11th Sep 2023
gurulabs- TBC-440101-Service Manager 9.x Foundations for Process Owners
ONSITE, United States
5 Days

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. Its a cost effective option. One on one training can be delivered too, at reasonable rates.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

All $ prices are in USD unless it’s a NZ or AU date

SPVC = Self Paced Virtual Class

LVC = Live Virtual Class

Please Note: All courses are availaible as Live Virtual Classes