SMP Course

course overview

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Many IT providers now find themselves managing more suppliers' employees than staff of their own.  Indeed, it is argued with the increasing popularity of service integration approaches that the informatics professional of the future will need to have supplier management high on their skillset.  This course is designed to understand the complex world of selecting, managing and integrating suppliers to provide better end to end information services. 


The ideal candidates are team leader / management level who own or manage supplier relationships whether in IT, business or procurement areas.

Skills Gained

  • Understand the drivers in procurement activity and the role that procurement plays in supplier management
  • To encourage organisations to “Think like a Supplier” to develop better relationships and improve consistency of outcomes
  • Introduce the concept of Supplier Relationship Management and explore its key elements
  • Develop methods for improving Supplier Management
  • Understand the concepts and challenges presented by SIAM


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  • Procurement as part of an integrated supply chain:
  • To understand the role the procurement activity plays in supplier management
  • To review risks when choosing a supplier
  • To introduce Kraljic's matrices and their use to categorise supply chains activity
  • Investigate procurement policies derived from Kraljic matrices
  • Introduce a brief overview of the procurement process cycle
  • Understand how procurement works with supplier management
  • Understand the “6 rights” of procurement
  • Introduce the concept of supplier service
  • Supplier management from the perspective of the supplier:
  • Investigate how power will affect the supplier / customer dynamic
  • To understand the characteristics suppliers and buyers / customers look for in each other
  • Investigate possible drivers for supplier attitudes by examining pricing
  • To look at ways to “health check” your supplier relationships
  • Supplier Relationship Management (SRM) as a discipline:
  • To define supplier relationship management (SRM)
  • To uncover the benefits of good SRM
  • To introduce the key stages in implementing and managing SRM
  • Discover what good SRM looks like
  • Introduce the KPIs and balanced scorecard methods of monitoring and managing suppliers
  • Investigate the importance of supplier meetings
  • Understand how to benchmark suppliers
  • Implementing and improving supplier management:
  • Define the concept of supplier development
  • To understand the reasons to develop suppliers
  • To investigate the categorisation and selection of suppliers for developing
  • To introduce models for relationship progression and development
  • To investigate how trust and culture effect supplier development
  • Service Integration and Management (SIAM):
  • Understand the key elements of SIAM

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Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. Its a cost effective option. One on one training can be delivered too, at reasonable rates.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

All $ prices are in USD unless it’s a NZ or AU date

SPVC = Self Paced Virtual Class

LVC = Live Virtual Class

Please Note: All courses are availaible as Live Virtual Classes

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