This five-day virtual Instructor Led offer is designed for Tier 2 technicians and Avaya Associates, Partners, and Customers who are responsible for the day-to-day troubleshooting and support of the core products in the Avaya Team Engagement Solution. The core products include Avaya Aura System Manager, Avaya Aura Session Manager, Avaya Aura Communication Manager, and Avaya Aura Media Server (covered in 72200 -Supporting Avaya Aura Core Components).
The products added to define the Communication Applications include Avaya Session Border Controller, Avaya Breeze with Presence as a Snap-in, Avaya Breeze with the WebRTC Snap-in, Avaya Aura Messaging, and Avaya Application Enablement Services (AES).
Delivered in a classroom with remote access to lab equipment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises. Students have the opportunity to ask questions and participate in discussions during lectures and lab exercises