Avaya Course

course overview

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This five-day virtual Instructor Led offer is designed for Tier 2 technicians and Avaya Associates, Partners, and Customers who are responsible for the day-to-day troubleshooting and support of the core products in the Avaya Team Engagement Solution. The core products include Avaya Aura System Manager, Avaya Aura Session Manager, Avaya Aura Communication Manager, and Avaya Aura Media Server (covered in 72200 -Supporting Avaya Aura Core Components).

The products added to define the Communication Applications include Avaya Session Border Controller, Avaya Breeze with Presence as a Snap-in, Avaya Breeze with the WebRTC Snap-in, Avaya Aura Messaging, and Avaya Application Enablement Services (AES).

Delivered in a classroom with remote access to lab equipment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises. Students have the opportunity to ask questions and participate in discussions during lectures and lab exercises


This offer is designed for those individuals attempting to earn the ACSS - Avaya Aura Communication Applications credential.

Skills Gained

Key objectives for this offer include the ability to:

  • Review the capabilities of the Avaya Aura Core products.
  • Identify common issues and symptoms associated with the Avaya Aura Communication Applications.
  • Perform a walk-through of additional case scenarios of a single issue and diagram the call flow.
  • Use the troubleshooting methodology and applicable tools to analyze, interpret, and resolve issues for the Avaya Aura Communication Application products.


Recommended knowledge:

  • Basic knowledge of Session Initiation Protocol (SIP) fundamentals.
  • Basic knowledge of Voice of IP (VoIP) technology.
  • Course 71200C or 7120V Integrating Avaya Aura Core Components.
  • Course 71300C or 7130V Integrating Avaya Aura Communication Applications.

For additional information on this offer including how to enroll and Avaya Learning System Requirement guidelines, please read the reference materials listed below:

Avaya Learning System Requirements


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All $ prices are in USD unless it’s a NZ or AU date

SPVC = Self Paced Virtual Class

LVC = Live Virtual Class

Please Note: All courses are availaible as Live Virtual Classes

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