Avaya Course

course overview

Click to View dates & book now


This five-day Instructor Led offer is designed for Tier 2 technicians and Avaya Associates, Partners, and Customers who are responsible for the day-to-day troubleshooting and support of the core products in the Avaya Team Engagement Solution. The core products include Avaya Aura System Manager, Avaya Aura Session Manager, Avaya Aura Communication Manager, and Avaya Aura Media Server. This offer is designed for those individuals attempting to earn the ACSS - Avaya Aura Core Components credential.

Delivered in a classroom setting with remote access to lab equipment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises. Students have the opportunity to ask questions and participate in discussions during lectures and lab exercises.


Not available. Please contact.

Skills Gained

  • Identify the Avaya Aura Core Architecture.
  • Define the Avaya GSS troubleshooting methodology and problem analysis process.
  • Describe fundamental voice network processes and standards.
  • Use the appropriate tools to validate system status and collect system and network data.
  • Diagram call and message flows.
  • Use the Avaya GSS troubleshooting methodology to isolate issues and present a package of information that will be
  • delivered to the next level of support.


Recommended knowledge:

  • Basic knowledge of Session Initiation Protocol (SIP) fundamentals.
  • Basic knowledge of Voice of IP (VoIP) technology.
  • Knowledge of Avaya Team Engagement products.
  • The ACIS course 71200 – Integrating Avaya Aura Core Components.

For additional information on this offer including how to enroll and Avaya Learning System Requirement guidelines, please read the reference materials listed below:

Avaya Learning System Requirements

To ensure that you are able to successfully complete this course, please validate that your PC meets the following Minimum system requirements


Not available. Please contact.

Talk to an expert

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. Its a cost effective option. One on one training can be delivered too, at reasonable rates.

Submit an enquiry from any page on this site and let us know you are interested in the requirements box, or simply mention it when we contact you.

All $ prices are in USD unless it’s a NZ or AU date

SPVC = Self Paced Virtual Class

LVC = Live Virtual Class

Please Note: All courses are availaible as Live Virtual Classes

Trusted by over 1/2 million students in 15 countries

Our clients have included prestigious national organisations such as Oxford University Press, multi-national private corporations such as JP Morgan and HSBC, as well as public sector institutions such as the Department of Defence and the Department of Health.