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Avaya Course

course overview

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Overview

This virtual instructor led course is designed for individuals responsible for the day-to-day operation and supporting an IP Office Platform solution.

Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises

IP Office Platform credential exam.

Audience

This course is recommended for students preparing to take the ACSS-3000

Skills Gained

Key objectives for this offer include the ability to:

  • Identify the disciplines of problem analysis, hypothesis development & testing, remediation and prevention.
  • Break down the stages associated with the 8 disciplines of problem solving.
  • Given multiple scenarios, analyze the problem and collect data
  • Apply the troubleshooting methodology to solve a Core scenario problem
  • Recreate the problem using Avaya IP Office Client Applications
  • Trace calls with the IP Office monitor, system status application and Wireshark
  • Identify and prepare log files for troubleshooting analyses
  • Practice the use of knowledgebase articles to solve issues

Prerequisites

Recommended knowledge:

  • Intermediate knowledge of Voice over IP (VOIP) technology.
  • Intermediate knowledge of Session Internet Protocol (SIP)
  • AIPS-4000 IP Office Platform credential

Outline

Not available. Please contact.

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Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. Its a cost effective option. One on one training can be delivered too, at reasonable rates.

Submit an enquiry from any page on this site and let us know you are interested in the requirements box, or simply mention it when we contact you.

All $ prices are in USD unless it’s a NZ or AU date

SPVC = Self Paced Virtual Class

LVC = Live Virtual Class

Please Note: All courses are availaible as Live Virtual Classes

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