Symantec Course

course overview

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The Symantec Packetshaper 11.9.1 Administration (BCPSA) course is intended for IT professionals who wish to develop the knowledge and skills to manage an installed Symantec PacketShaper on a daily basis. This course is intended for users who want to apply PacketShaper features that deliver integrated visibility and control to optimize network and application performance.


IT network or security professionals who are responsible for managing network application performance using the PacketShaper that require basic operational network management and troubleshooting knowledge and skills.


Students must have a working knowledge of basic TCP/IP networking skills and IP protocols and possess knowledge of the ISO model and you must have completed the PacketShaper eLearning introduction course online.


Module 1: Welcome to PacketShaper

  • Course introduction
  • System Architecture overview
  • License Demo

Module 2: PacketShaper Configuration and Understanding Applications

  • Initial Configuration [L]
  • Understanding Applications [L]
  • Analyzing Applications [L]

Module 3: Classifying Traffic

  • Traffic Classification [L]
  • Classification by URLs [L]
  • Classification by AD User Name [L]

Module 4: Prioritizing Traffic on the Network

  • Controlling Applications [L]
  • Partitions [L]
  • Policies [L]

Module 5: Management and Identifying Issues in the Network

  • Network Management [L]
  • PolicyCenter
  • Monitoring and Reporting [L]

Module 6: Responding to Network Issues and Optimization

  • Traffic Tree Management
  • Advanced Bandwidth Management [L]
  • Adaptive Response [L]

Module 7: Deployments, Fault Tolerance and Platform Health

  • Deployments
  • HA System Redundancy
  • Backup, Restore and Upgrading [L]

*[L] = Contains hands-on Lab exercise

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SPVC = Self Paced Virtual Class

LVC = Live Virtual Class

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