CMDBID: 102614 | Course Code: CRM,I,TCRM10 | Duration: 5 Days
This course is for solution consultants responsible for implementing Customer Relationship Management with SAP CRM.
This course is based on software release:
SAP CRM 7.0 EHP3
SAP ERP Central Component 6.0 EHP7
Solution consultants responsible for implementing Customer Relationship Management with SAP CRM
This course will prepare you to:
Use the basic knowledge a CRM solution consultant requires for all consultant profiles
Basic business knowledge of CRM processes and concepts
Knowledge of SAP ERP sales business processes; for example:
TSCM60 Order Fulfillment I or
SCM600 Business Processes in Sales Order Management
The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.
Overview of the SAP CRM application
Customizing fundamentals for CRM - CRM basic data
Overview of the SAP CRM application:
Fundamentals and architecture
Customizing fundamentals for CRM – CRM basic data:
Customizing settings for each object
Our clients have included prestigious national organisations such as Oxford University Press, multi-national private corporations such as JP Morgan and HSBC, as well
as public sector institutions such as the Department of Defence and the Department of Health.