SAP Course

course overview

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This course is for solution consultants responsible for implementing Customer Relationship Management with SAP CRM.

This course is based on software release:

  • SAP CRM 7.0 EHP3
  • SAP ERP Central Component 6.0 EHP7


  • Solution consultants responsible for implementing Customer Relationship Management with SAP CRM

Skills Gained

This course will prepare you to:

  • Use the basic knowledge a CRM solution consultant requires for all consultant profiles



  • Basic business knowledge of CRM processes and concepts


  • Knowledge of SAP ERP sales business processes; for example:
  • TSCM60 Order Fulfillment I or
  • SCM600 Business Processes in Sales Order Management

The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.


  • Overview of the SAP CRM application
  • Customizing fundamentals for CRM - CRM basic data

Overview of the SAP CRM application:

  • Fundamentals and architecture

Customizing fundamentals for CRM – CRM basic data:

  • Account Management
  • Organizational model
  • Product master
  • Customizing settings for each object

Talk to an expert

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. Its a cost effective option. One on one training can be delivered too, at reasonable rates.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

All $ prices are in USD unless it’s a NZ or AU date

SPVC = Self Paced Virtual Class

LVC = Live Virtual Class

Please Note: All courses are availaible as Live Virtual Classes

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