TCRM20 CRM Fundamentals II

• Solution consultants responsible for implementing Customer Relationship Management with SAP CRM

This course will prepare you to:

• Use the basic knowledge a CRM solution consultant requires for all consultant profiles

Essential

• Basic business knowledge of CRM processes and concepts
• TCRM10 CRM – Fundamentals I

Recommended

• Knowledge of SAP ERP sales business processes; for example:
• TSCM60 Order Fulfillment I or
• SCM600 Business Processes in Sales Order Management

The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

• Customizing fundamentals for CRM - CRM business transactions
• Customizing fundamentals for CRM - Process control and determination
• CRM Middleware
• User interface (UI) technology in SAP CRM
• Case Study

Customizing fundamentals for CRM – CRM business transactions

• Overview of generic functions in business transactions
• Activity management
• Customizing for these objects

Customizing fundamentals for CRM – Process control and determination

• Partner determination
• Actions
• Overview of pricing in CRM
• CRM billing

CRM Middleware: basic concepts of CRM middleware, replication administration, data exchange, monitoring, and error handling

Case Study: implementation of example scenarios using specific business processes

Certification examination on the content of the courses TCRM10 and TCRM20