VMware Horizon 8 Virtual Desktop Troubleshooting

New or junior administrators and operators; system managers accountable for staffing and training Horizon operators and administrators.

By the end of the course, you should be able to meet the following objectives:

• Implement a structured approach to troubleshooting

• Resolve common issues that occur in a VMware Horizon environment

• Troubleshoot issues with linked and instant clones

• Configure the Windows client

• Identify the correct log level for gathering logs

• Optimize protocols for best end-user experience

• VMware Horizon 8: Skills for Virtual Desktop Management

This course also requires knowledge of the following:

• Using VMware vSphere® Web Client to view the state of virtual machines, datastores, and networks

• Opening a virtual machine console on VMware vCenter Server® and accessing the guest operating system

• Configuring Active Directory services, including DNS, DHCP, and time synchronization

• Restricting user activities by implementing Group Policy objects

• Configuring Windows systems to enable Remote Desktop Connections

• Building an ODBC connection to an SQL Server database

1 Course Introduction

• Introductions and course logistics

• Course objectives

2 Overview of Virtual Desktop Troubleshooting

• Structured approach to troubleshooting configuration and operational problems

• Applying troubleshooting methods

• Documenting the steps to resolving the problem

3 Command-Line Tools and Backup Options

• Using command-line tools

• Backing-up and restoring VMware Horizon databases

4 Troubleshooting Horizon Linked Clone Desktops

• Only applicable for Horizon 7.x environments

• Describe the components that make up a VMware Horizon desktop

• Explain how the View Agent Direct-Connection plug-In is useful for diagnosing problems

• Highlight the best practice for optimizing a VMware Horizon desktop

• Troubleshoot common problems with VMware Horizon desktops

5 Troubleshooting Instant Clones

• Discuss how instant clones are created

• Discuss what gets logged when an instant clone is created

• Discuss the keywords to look for in the logs when troubleshooting instant clones

• Discuss how to troubleshoot problems with instant clones

6 Windows Client

• Correctly configure the Windows Client

• Identify the correct log level for gathering logs

• Enable the required SSL configuration level for the environment

7 Ports and Protocols

• Discuss the key ports on a Horizon Environment

• Discuss protocols used in the Horizon Environment

• Understand the benefit of optimizing Blast

• Become familiar with the optimization features for Blast

• Implement GPO changes for Blast

• Become familiar with the causes for Black Screens

• Discuss how to troubleshoot Black Screen problems

• Identify problems encountered when applying GPOs

• Discuss how to troubleshoot GPO-related problems