3 Day(s)


The Specialist Certificate in Business Relationship Management provides candidates with an understanding of the principles of, and practical experience of using, industry best practice involved in operating, monitoring, reporting, implementing, planning and improving Business Relationship Management

BCS courses are delivered by Accredited BCS Training Partners


This course is aimed at those working or preparing to work in a Business Relationship environment whether at a technical, operational, supervisory or managerial level. This course may also be of value to Project Managers, Business Managers and Business Process Owners, Service Owners and personnel working in other areas of ITSM

This course is aimed at

  • Individuals who require a working knowledge of the industry best practice used in BRM and how it may be used to enhance the quality of ITSM within an organisation.
  • IT professionals who are working within an organisation which has adopted and adapted some of these practices and are required to deliver or improve BRM within an ongoing Service Improvement Programme (SIP).


Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (includes the v3 Foundation or v2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission. It is recommended that candidates have a minimum of two years' experience in IT Service Management

Course Specifics

Course Outline

Holders of the BCS (formerly ISEB) Specialist Certificate in Business Relationship Management will be able to demonstrate their competence in, and their ability to:

  • Explain the goal and objectives of Business Relationship Management
  • Understand and explain processes, roles and functions, especially those related to BRM
  • Use different approaches to, and application of, standards, industry best practice frameworks and guidelines, relevant to BRM
  • Develop and improve the internal, customer and business focus of BRM
  • Define the value of IT to the business, the business value chain and the value network
  • Implement and manage the processes for managing the provision of service, implementation of new services and service reporting through all stages of the service lifecycle
  • Develop and agree the approach to business/IT alignment in collaboration with the relevant stakeholders
  • Develop relationships with customers and business managers by meeting, discussing, reviewing and negotiating with customers, users, stakeholders and other business managers
  • Understand the business viewpoint and the need for communication
  • Use and apply the Demand Management process to define future customer and business needs
  • Assist with the production of business cases
  • Be aware of the support tools and techniques available for the implementation and support of Business Relationship Management, where possible identifying and instigating improvements
  • Practical analysis of reports and statistics and proposing resolutions to improve the overall service performance
  • Produce BRM reports for dissemination and interpret and use their contents
  • Understand the interdependencies between BRM and other IT areas and processes
  • Assist with the planning and implementation of BRM

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

Course Location Days Cost Date
3 1950 £1950 2018-08-10
3 1500 £1500 2017-11-29
3 1950 £1950 2017-11-27
3 1500 £1500 2017-11-13
3 1500 £1500 2017-10-09
3 1500 £1500 2017-09-25
3 1950 £1950 2017-09-04
3 1500 £1500 2017-08-30