Three Easy Steps

1. Reserve Your Place

Enquire either online or over the phone by telephoning the number above. We check availability and you can even reserve a place on the course without commitment.

2. Confirm Your Booking

Once availability has been confirmed, CourseMonster will send you a quotation email detailing the specific course, date and location you have enquired about. Providing you are happy, all you need to do is click the confirmation link in the email to reserve your place.Within this email you can access our booking system to confirm your details and your place on the course.

3. Receive Your Joining Instructions

Joining Instructions will be emailed to you two weeks before the start date of the course, containing start/finishing times, venue details, the training course outline and any other relevant information such as directions to the course as well as any other important details

Paying For Your Course

When you confirm your place on a course we will issue you with an invoice. Payment must be received 14 days from invoice date or before the course commences, whichever is soonest.

CourseMonster accepts the following forms of payment:

  • Electronic Funds transfer (BACS)
  • Debit Card (Visa Debit, Visa Electron, Delta, Maestro, Switch)
  • Credit Card (MasterCard, Visa, Amex) (add 2% processing fee, 3.6% for Amex)
  • Personal or company cheque

Booking Terms


If full payment is not received, attendance at the course will not be permitted. Government tax is added to the invoice and charged at the appropriate rate on all fees and charges. If you fail to make any payment when due we reserve the right to levy a late payment charge calculated at the rate of 10% per month accruing daily from the date the invoice becomes due for payment. If payment is not made within the specified time period, all discounted invoices will be re-invoiced at full fee.

Substitution of Delegates

You may substitute delegates at any time, but you must let us know via email. The new delegate will need to comply with any course prerequisites.

Date Changes to Confirmed Bookings

It is possible to change the date of your course if you let us know in writing. Charges for date changes vary depending on how soon before course commencement you make your request.

  • 30+ working days notice: No charge.
  • 20-29 working days notice: 50% of invoiced course fee.
  • 10-19 working days notice: 75% of invoiced course fee.
  • 0-9 working days notice: 100% of invoiced course fee. Where we subsequently invoice for date changes we issue a Transfer Invoice.

Cancellation of Confirmed Bookings

It is possible to cancel your course if you let us know in writing.

  • 30+ working days notice: 100% refund
  • 0-29 working days notice: No refund


It is your responsibility to ensure the course that you book is suitable for yourself or your delegate. We accept no liability for delegates who are booked onto unsuitable courses.


Our liability for loss and damage shall be limited to a claim for damages. The maximum aggregate liability will be the charges for the Course out of which the loss or damage has arisen. We will not be liable for indirect, special or consequential loss (including loss of anticipated profit or data), howsoever arising, even if we have been advised of such potential loss.