ITIL Service Lifecycle Service Strategy

Duration: 
3 days
Codes: 
ITIL

Overview

This intermediate course looks at the IT department from an organisational perspective to truly understand how IT can help the business achieve their strategic objectives. It focuses on understanding how to design IT services not only as an organisational capability but also as a strategic asset. The course covers the management of service strategy and core information of supporting activities within the Service Strategy stage. A copy of the official ITIL Service Strategy 2011 Lifecycle Publication is also included as part of the training package.

Examination

The Service Strategy exam is challenging and consists of a complex multiple-choice, closed book paper of 8 questions, to be answered within 90 minutes. The pass mark is 70% or more. Two practice exam papers will be provided to assist with preparation. Successful candidates will be awarded 3 credits towards the ITIL Expert certification.

It is highly recommended that you spend time before this course begins and each evening of this course reviewing and consolidating what you've learned, to be well prepared for the exam.

Audience

The course is designed for but not limited to, CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers involved in the ongoing management, coordination and integration of strategising activities within the Service Lifecycle.

Skills Gained

  • Service Strategy Principles
  • Defining services and market spaces
  • Conducting Strategic Assessments
  • Financial Management for IT Services
  • Service Portfolio Management
  • Managing demand
  • Driving strategy through the Service Lifecycle
  • Understanding Critical Success Factors and risks

Prerequisites

A pass in the ITIL 4 or ITIL V3 or ITIL 2011 Foundation exam or the ITIL V2-V3 Bridging exam from either EXIN, ISEB/BCS or APMG. Proof will need to be provided before attending the course.

Candidates should have exposure to basic concepts in IT and related work experience of at least two years.

This course is based on material published in the ITIL v3 publications. Though ITIL 4 Foundation Certificate is an acceptable pre-requisite, we strongly recommend that any candidate whose exposure to IT Service Management is purely from ITIL 4 Foundation familiarise themselves with the differences between ITIL v3 and ITIL 4.

Course Outline

  • Service Strategy Principles
  • Conducting Strategic Assessments
  • Financial Management for IT Services
  • Service Portfolio Management
  • Managing Demand
  • Driving Strategy Through the Service Lifecycle
  • Critical Success Factors and Risks
  • Service Strategy Principles – Introduction to the core concepts and practices in Strategy and organisation applied to Service Management and IT.
  • Conducting Strategic Assessments – Process of conducting strategic analysis with respect to customers, market spaces, and existing capabilities of a service provider.
  • Financial Management for IT Services – Financial management and investments applied to Service Management. You will understand, describe, identify, demonstrate, apply, distinguish, produce, decide and analyse.
  • Service Portfolio Management – Portfolio management concepts, methods, and principles applied to Service Management. You will understand, describe, identify, demonstrate, apply, distinguish, produce, decide or analyse.
  • Managing Demand – Demand Management, profiling, segmentation, and service packaging strategies to effectively serve different types of customer needs and business activity patterns.
  • Driving Strategy Through the Service Lifecycle – How Service Strategy is implemented through tactics and operations framed by the Service Lifecycle.
  • Critical Success Factors and Risks – Critical success factors and risks that determine the viability of strategic positions and plans.
  • Summary and Exam Preparation – This unit will summarise the material covered in the previous units and prepare delegates for the examination.

Related Courses

 

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

ITILv3, RESILIA, PRINCE2, PRINCE2 Agile, AgileSHIFT, MSP, M_o_R, P3M3, P3O, MoP, MoV courses on this page are offered by QA, ATO of AXELOS Limited. ITIL, RESILIA, PRINCE2, PRINCE2 Agile, AgileSHIFT, MSP, M_o_R, P3M3, P3O,MoP, MoV are registered trademarks of AXELOS Limited. All rights reserved.

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Course Location Days Cost Date
London London3 4398 £4398 2019-09-18
London London3 4398 £4398 2019-09-19
London London3 4398 £4398 2019-09-19
Berkshire Wokingham3 4398 £4398 2019-09-23
Kent Maidstone3 4398 £4398 2019-09-23
Hampshire Southampton3 4398 £4398 2019-09-23
Kent Maidstone3 4398 £4398 2019-09-23
Worcestershire Worcester4 4398 £4398 2019-09-30
Tyne and Wear Newcastle3 4398 £4398 2019-09-30
Tyne and Wear Newcastle3 4398 £4398 2019-09-30
Edinburgh Edinburgh3 4398 £4398 2019-10-02
Bristol Bristol3 4398 £4398 2019-10-02
Midlands Birmingham3 4398 £4398 2019-10-02
London London3 4398 £4398 2019-10-07
London London3 4398 £4398 2019-10-07
Cambridgeshire Cambridge3 4398 £4398 2019-10-14
Cambridgeshire Cambridge3 4398 £4398 2019-10-14
Manchester Manchester3 4398 £4398 2019-10-16
Glasgow Glasgow3 4398 £4398 2019-10-18
Manchester Manchester3 4398 £4398 2019-10-21
Manchester Manchester3 4398 £4398 2019-10-21
Virtual Virtual3 4398 £4398 2019-10-23
Virtual Virtual3 4398 £4398 2019-10-23
London London3 4398 £4398 2019-10-24
London London3 4398 £4398 2019-10-24
Dublin Dublin3 4398 £4398 2019-10-28
Yorkshire Leeds3 4398 £4398 2019-10-28
Dublin Dublin3 4398 £4398 2019-10-28
Manchester Manchester3 4398 £4398 2019-10-28
London London3 4398 £4398 2019-10-28
Midlands Birmingham3 4398 £4398 2019-11-04
Midlands Birmingham3 4398 £4398 2019-11-04
Merseyside Liverpool3 4398 £4398 2019-11-11
Merseyside Liverpool3 4398 £4398 2019-11-11
Buckinghamshire Milton Keynes3 4398 £4398 2019-11-13
London London3 4398 £4398 2019-11-18
London London3 4398 £4398 2019-11-18
Glamorgan Cardiff3 4398 £4398 2019-11-18
Glamorgan Cardiff3 4398 £4398 2019-11-18
Yorkshire Leeds3 4398 £4398 2019-11-25
Bristol Bristol3 4398 £4398 2019-11-25
Bristol Bristol3 4398 £4398 2019-11-25
Northern Ireland Belfast3 4398 £4398 2019-12-02
Northern Ireland Belfast3 4398 £4398 2019-12-02
Bristol Bristol3 4398 £4398 2019-12-04
Midlands Birmingham3 4398 £4398 2019-12-04
Edinburgh Edinburgh3 4398 £4398 2019-12-04
London London3 4398 £4398 2019-12-06
Sussex Brighton3 4398 £4398 2019-12-09
Sussex Brighton3 4398 £4398 2019-12-09
Virtual Virtual3 4398 £4398 2019-12-11
Virtual Virtual3 4398 £4398 2019-12-11
Berkshire Wokingham3 4398 £4398 2019-12-16
Midlands Birmingham3 4398 £4398 2019-12-16
Aberdeenshire Aberdeen3 4398 £4398 2019-12-16
Aberdeenshire Aberdeen3 4398 £4398 2019-12-16
Midlands Birmingham3 4398 £4398 2020-01-06
Midlands Birmingham3 4398 £4398 2020-01-06
London London3 4398 £4398 2020-01-08
Edinburgh Edinburgh3 4398 £4398 2020-01-15
Tyne and Wear Newcastle3 4398 £4398 2020-01-22
London London3 4398 £4398 2020-01-23
London London3 4398 £4398 2020-01-23
London London3 4398 £4398 2020-02-19
London London3 4398 £4398 2020-02-19