ITIL Service Lifecycle Service Transition

Duration: 
3 days
Codes: 
ITIL

Overview

The course builds on the principles covered as part of the ITIL Foundation course and is aligned to the 2011 syllabus. It focuses on the lifecycle aspects of Service Transition. The course covers the management and control of the activities and techniques within the Service Transition stage of the lifecycle but not the detail of each of the supporting processes. Lower level details of the processes from Service Transition are mostly covered in the Release, Control and Validation capability course. Additionally the course looks at the concept of Service Design principles and at the interfaces between Service Design and the other stages of the ITIL Service Lifecycle

 

Audience

This course is primarily for IT Managers and Practitioners involved in the strategy, design, implementation and on- going support and delivery of business IT services and those interfacing with information systems who require an insight into Service Management best practice. This may include Business Analysts, Business Relationship Managers, Project and Programme staff.

 

Skills Gained

  • Provides a complete management-level overview of service transition, including all its related activities.
  • Be prepared for the ITIL Service design examination

Prerequisites

Delegates are required to meet the following mandatory prerequisites:

  • Hold the ITIL Foundation Certificate in IT Service Management or earlier ITIL (V2) Foundation plus Foundation Bridge or ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).

Course Outline

Introduction to Service transition:

  • The purpose, goals and objectives of service transition
  • The scope of service transition and ways that service transition adds value to the business
  • The context of service transition in relation to all other lifecycle stages

Service transition principles :

  • Service transition policies, principles and best practices for service transition
  • How to use metrics to ensure the quality of a new or changed service and the effectiveness and efficiency of service transition
  • The inputs to and outputs from service transition as it interfaces with the other service lifecycle phases

Service transition processes:

  • A management perspective of the purpose and value of the service transition processes, how they integrate within service transition and how they interface with other lifecycle phases
  • Managing people through service transitions:
  • How to address and manage the communication and commitment aspects of service transition
  • How to manage organizational and stakeholder change
  • How to develop a stakeholder management strategy, map and analyse stakeholders and monitor changes in stakeholder commitment

Organizing for service transition:

  • How the technical and application management functions interface with service transition
  • The interfaces that exist between service transition and other organizational units (including programmes, projects, service design and suppliers) and the handover points required to ensure delivery of new or change services within the agreed schedule
  • Service transition roles and responsibilities, where and how they are used, as well as examples of how small or larger service transition organizations would be structured to use these roles
  • Why service transition needs service design and service operation, what it uses from them and how

Service transition technology considerations:

  • Technology requirements that support the service transition stage and its integration into the service lifecycle
  • Types of knowledge management, service asset and configuration management and workflow tools that can be used to support service transition

Implementing and improving service transition:

  • The key activities for introducing an integrated service transition approach into an organization
  • The design, creation, implementation and use of service transition in a virtual or cloud environment

Challenges, critical sucess factors and risks:

  • Be able to provide insight and guidance for service transition challenges, risks and critical success factors

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

  • GREEN This class is Guaranteed To Run.
  • SPVC - Self-Paced Virtual Class.
  • Click a Date to Enroll.
Course Location Days Cost Date
Manchester
Manchester3 4398 £4398 2019-08-12
Yorkshire
Sheffield3 4398 £4398 2019-08-19
Yorkshire
Sheffield3 4398 £4398 2019-08-19
Inverness
Inverness3 4398 £4398 2019-08-27
Lancashire
Chorley3 4398 £4398 2019-08-27
Midlands
Northampton3 4398 £4398 2019-08-27
Leicestershire
Leicester3 4398 £4398 2019-08-27
Midlands
Wolverhampton3 4398 £4398 2019-08-27
Cheshire
Chester3 4398 £4398 2019-08-27
Berkshire
Swindon3 4398 £4398 2019-08-27
Fife
Dunfermline3 4398 £4398 2019-08-27
Essex
Colchester3 4398 £4398 2019-08-27
Midlands
Derby3 4398 £4398 2019-08-27
London
Bromley3 4398 £4398 2019-08-27
Lancashire
Chorley3 4398 £4398 2019-08-27
Middlesbrough
Teesside3 4398 £4398 2019-08-27
Buckingshire
High Wycombe3 4398 £4398 2019-08-27
London
London3 4398 £4398 2019-08-27
Somerset
Bath3 4398 £4398 2019-08-27
Jersey
Jersey3 4398 £4398 2019-08-27
Kent
Canterbury3 4398 £4398 2019-08-27
Suffolk
Ipswich3 4398 £4398 2019-08-27
Midlands
Northampton3 4398 £4398 2019-08-27
Devon
Plymouth3 4398 £4398 2019-08-27
Leicestershire
Leicester3 4398 £4398 2019-08-27
Warwickshire
Warwick3 4398 £4398 2019-08-27
Gloucester
Gloucester3 4398 £4398 2019-08-27
Worcestershire
Worcester3 4398 £4398 2019-08-27
Suffolk
Ipswich3 4398 £4398 2019-08-27
Midlands
Solihull3 4398 £4398 2019-08-27
West Sussex
Chichester3 4398 £4398 2019-08-27
Kent
Chatham3 4398 £4398 2019-08-27
Leicestershire
Hinckley3 4398 £4398 2019-08-27
Cheshire
Crewe3 4398 £4398 2019-08-27
Lincolnshire
Lincoln3 4398 £4398 2019-08-27
Leicestershire
Hinckley3 4398 £4398 2019-08-27
Dorset
Poole3 4398 £4398 2019-08-27
Glamorgan
Swansea3 4398 £4398 2019-08-27
Cheshire
Chester3 4398 £4398 2019-08-27
Midlands
Coventry3 4398 £4398 2019-08-27
Edinburgh
Edinburgh3 4398 £4398 2019-08-27
Cumbria
Carlisle3 4398 £4398 2019-08-27
Warwickshire
Warwick3 4398 £4398 2019-08-27
London
Heathrow3 4398 £4398 2019-08-27
Buckingshire
High Wycombe3 4398 £4398 2019-08-27
Bedfordshire
Luton3 4398 £4398 2019-08-27
Middlesbrough
Middlesbrough3 4398 £4398 2019-08-27
Gloucestershire
Cirencester3 4398 £4398 2019-08-27
Dorset
Fleet3 4398 £4398 2019-08-27
Dundee
Dundee3 4398 £4398 2019-08-27
Cambridgeshire
Peterborough3 4398 £4398 2019-08-27
Sunderland
Sunderland3 4398 £4398 2019-08-27
Essex
Chelmsford3 4398 £4398 2019-08-27
Derbyshire
Burton upon Trent3 4398 £4398 2019-08-27
Essex
Chelmsford3 4398 £4398 2019-08-27
Manchester
Bolton3 4398 £4398 2019-08-27
Cheshire
Crewe3 4398 £4398 2019-08-27
Middlesbrough
Teeside3 4398 £4398 2019-08-27
Staffordshire
Stoke on Trent3 4398 £4398 2019-08-27
Midlands
Wolverhampton3 4398 £4398 2019-08-27
Derbyshire
Burton upon Trent3 4398 £4398 2019-08-27
Surrey
Guildford3 4398 £4398 2019-08-27
Yorkshire
Wakefield3 4398 £4398 2019-08-27
Clwyd
Wrexham3 4398 £4398 2019-08-27
Derbyshire
Buxton3 4398 £4398 2019-08-27
Berkshire
Slough3 4398 £4398 2019-08-27
Edinburgh
Edinburgh3 4398 £4398 2019-08-27
Berkshire
Swindon3 4398 £4398 2019-08-27
Gloucestershire
Cirencester3 4398 £4398 2019-08-27
Kent
Tonbridge3 4398 £4398 2019-08-27
Cumbria
Carlisle3 4398 £4398 2019-08-27
Virtual
Virtual3 4398 £4398 2019-08-28
Kent
Maidstone3 4398 £4398 2019-09-02
Kent
Maidstone3 4398 £4398 2019-09-02
Sussex
Brighton3 4398 £4398 2019-09-09
Sussex
Brighton3 4398 £4398 2019-09-09
Berkshire
Reading3 4398 £4398 2019-09-16
Buckinghamshire
Milton Keynes3 4398 £4398 2019-09-23
Cambridgeshire
Cambridge3 4398 £4398 2019-09-30
Glamorgan
Cardiff3 4398 £4398 2019-10-07
Glamorgan
Cardiff3 4398 £4398 2019-10-07
Yorkshire
Leeds3 4398 £4398 2019-10-14
Midlands
Birmingham3 4398 £4398 2019-10-21
London
London3 4398 £4398 2019-10-28
London
London3 4398 £4398 2019-10-28
Virtual
Virtual3 4398 £4398 2019-10-30
Manchester
Manchester3 4398 £4398 2019-11-04
Northern Ireland
Belfast3 4398 £4398 2019-11-11
Northern Ireland
Belfast3 4398 £4398 2019-11-11
Bristol
Bristol3 4398 £4398 2019-11-18
Bristol
Bristol3 4398 £4398 2019-11-18
Berkshire
Wokingham3 4398 £4398 2019-11-20
Aberdeenshire
Aberdeen3 4398 £4398 2019-11-25
Dublin
Dublin3 4398 £4398 2019-12-02
Yorkshire
Leeds3 4398 £4398 2019-12-09
Merseyside
Liverpool3 4398 £4398 2019-12-09
London
London3 4398 £4398 2019-12-09
Merseyside
Liverpool3 4398 £4398 2019-12-09
Glasgow
Glasgow3 4398 £4398 2019-12-16
Virtual
Virtual3 4398 £4398 2019-12-18