Cisco Unified Communications Manager and Unity Connection 11.x for Administrators

Duration: 
4 days
Versions: 
11.X

Overview

This 4 day instructor led training course provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System, Unity Connection Voicemail and the IM and Presence Server for Cisco Jabber.

Audience

Each participant will leave with a recognised certificate

Course Outline

  • This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves you forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important when supporting IP telephony in the enterprise network.
  • The course focuses on Cisco Unified Communications Manager version 11.x. The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. This course includes many lab exercises, which aim to reinforce and apply the content covered following the lesson.
  • Please note this course does not cover issues of initial deployment, new cluster deployment or international deployments, or issues with the underlying network that involve routers, switches, or Cisco IOS software configuration. Delegates working towards certification should attend the courses recommended for CCNA Collaboration and CCNP Collaboration.
  • Cisco Unified Communications Manager Introduction
  • Describing the role of Cisco Unified Communications Manager, its architecture and its deployment and redundancy options
  • Describing the role of Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service
  • Understanding Administrator Interfaces
  • Performing Initial Cisco Unified Communications Manager Configuration
  • Understanding the Self-Care portal
  • Endpoint and End-User Administration
  • Understanding End-User Characteristics and Configuration Requirements
  • Understanding End-User Implementation Options
  • Understanding Endpoint Characteristics and Configuration Requirements
  • Understanding Endpoint Implementation Options
  • Configure a Cisco Spark Remote Device
  • Dial Plan Introduction and Implementation
  • Call Routing Overview
  • Understanding and Configuration of Dial Plan Components
  • Implementing Endpoint Addressing and Call Routing
  • Implementing Calling Privileges
  • Implementing Call Coverage in Cisco Unified Communications Manager
  • End User Telephony and Mobility Features
  • Understanding Telephony Features
  • Enabling Telephony Features
  • Deploying IP Phone Services
  • Understanding Mobility Features
  • Enabling Mobility Features
  • Media Resources
  • Describing Media Resources in Cisco Unified Communications Manager
  • Implementing Annunciators, MTP's and MOH
  • Implementing Traditional Meet-me and Ad-hoc Conferencing
  • Implementing Conference Now
  • Cisco Unity Connection
  • Understanding Cisco Unity Connection
  • End User and Voice Mailbox Characteristics and Configuration
  • Understanding End User and Voice Mailbox Implementation Options
  • Implementing Unified Communications Manager and Unity Connection PIN synch
  • Implementing Voice Message Summary Notification via Email
  • Implementing `Missed Call Notification via Email
  • Cisco Unified Communications Manager IM and Presence Service
  • Understanding Cisco Unified Communications Manager IM and Presence Service
  • Enabling Cisco Jabber Client in Deskphone and Softphone Mode
  • Enabling Enterprise Groups
  • Cisco Unified Communications Backup and Restore
  • Understanding the Disaster Recovery System

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

  • GREEN This class is Guaranteed To Run.
  • SPVC - Self-Paced Virtual Class.
  • Click a Date to Enroll.
Course Location Days Cost Date
Midlands Birmingham4 2160 £2160 2019-10-01
Edinburgh Edinburgh4 2160 £2160 2019-10-01
London London4 2160 £2160 2019-10-01
London London4 2160 £2160 2019-10-01
Bristol Bristol4 2160 £2160 2019-10-01
Devon Exeter4 2160 £2160 2019-10-01
London London4 2160 £2160 2019-10-01
Edinburgh Edinburgh4 2160 £2160 2019-12-03
London London4 2160 £2160 2019-12-03
Bristol Bristol4 2160 £2160 2019-12-03
Devon Exeter4 2160 £2160 2019-12-03
London London4 2160 £2160 2019-12-03
Midlands Birmingham4 2160 £2160 2019-12-03