This 4 day instructor led training course provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System, Unity Connection Voicemail and the IM and Presence Server for Cisco Jabber.
Each participant will leave with a recognised certificate
This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves you forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important when supporting IP telephony in the enterprise network.
The course focuses on Cisco Unified Communications Manager version 11.x. The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. This course includes many lab exercises, which aim to reinforce and apply the content covered following the lesson.
Please note this course does not cover issues of initial deployment, new cluster deployment or international deployments, or issues with the underlying network that involve routers, switches, or Cisco IOS software configuration. Delegates working towards certification should attend the courses recommended for CCNA Collaboration and CCNP Collaboration.
Cisco Unified Communications Manager Introduction
Describing the role of Cisco Unified Communications Manager, its architecture and its deployment and redundancy options
Describing the role of Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service
If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.
Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.