The Service Catalog plays a crucial role in IT service delivery because it serves as the access point to all products and services offered by IT or other departments. An effective service catalog is a must-have business tool that can help build and nurture a positive relationship between the business units and IT. Another major benefit to building a comprehensive service catalog is a reduction in costs. As products and services are examined and clearly defined to meet the business' needs, this often leads to redesigning processes and restructuring resources that result in the standardization of supply and better operational control.
The savvy IT professional understands that a well-designed and efficiently implemented service catalog can dramatically impact the business-IT relationship by building trust in the capabilities of IT to deliver the right products and services that the business needs in a timely manner at a reasonable cost. The service catalog can also provide a foundation for planning and decision making, improved communication, and as a means for measuring performance.
Pink Elephant's Service Catalog Specialist certification course takes you beyond ITIL 's theoretical guidance to provide a deeper, more specialized, and practical understanding of the Service Catalog. Learn what is needed to define, create, implement, and manage the ongoing processes to realize the full potential of the Service Catalog!
The knowledge and skills this certification supplies can enable you to be a valuable resource to any IT organization.
This certification course is for individuals who are responsible for defining, creating, implementing, and managing the ongoing processes of a Service Catalog.
Upon successful completion of the Service Catalog Specialist course, you will be able to:
There are no prerequisites for this course.
This course prepares participants for the examination leading to the Service Catalog Specialist certificate, granted by Professional Designations:
If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.
Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.