How To Define and Implement A CMDB According To ITIL

Duration: 
2 days
Codes: 
CMDB,A,ITIL

Overview

COURSE OVERVIEW

This two-day course focuses on Service Asset & Configuration Management – one of the most necessary but difficult processes to implement if you want to achieve a high level of maturity in IT Service Management (ITSM). Additionally, the Configuration Management Database (CMDB) provides a critical resource for almost all other ITSM disciplines. If implemented and managed correctly, the CMDB will provide valuable information about where assets are and how they impact the delivery and quality of IT services. However, there are many obstacles to negotiate and pitfalls to avoid, so good guidance is essential before you attempt this most important project.

Audience

WHO SHOULD ATTEND?

Configuration Managers, Change Managers, Systems Analysts, Business Analysts, IT Process Designers, Data Architects, IT Consultants, IT Project Managers

Skills Gained

LEARNING OUTCOMES

The agenda for this course is tailored to meet your needs, but can include topics such as:

CMDB Design Considerations:

  • How to identify the right tools to enable Service Asset & Configuration Management
  • Technology architecture considerations and integrations
  • Data collection and normalization methods
  • How to define the critical roles, responsibilities and job descriptions necessary for managing and working with the CMDB (Process Owner, Manager, Distributed Coordinators)
  • Understand the dangers of people resisting change; techniques for embedding changes to working practices and validating that they are being followed
  • How to build and manage a project plan for creating a CMDB; the Project Charter; scope considerations; data migration techniques; building a high level project timeline

Prerequisites

PREREQUISITES

This is an advanced ITIL workshop which assumes that the attendee is already familiar with general ITIL terms and theory. It is strongly recommended that you have the Foundation Certificate in IT Service Management before attending this course. If you do not hold this certificate, it is attainable through Pink Elephant's ITIL Foundations course.

Exam

EXAM & CERTIFICATION

There is no exam for this course

You will attain 13 professional development units (PDUs) for Project Managers

Related Courses

 

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

  • GREEN This class is Guaranteed To Run.
  • SPVC - Self-Paced Virtual Class.
  • Click a Date to Enroll.
Course Location Days Cost Date
Online Online2 1500 £1500 2019-10-17