The BA Facilitator Training

Duration: 
2 days
Codes: 
BA120,BA

Overview

This 2-day interactive workshop provides the methodology and skills required to facilitate well-formed client requirements sessions. As a value-added, each trainee receives a Facilitator's Job Aids manual with valuable tools for use back on the job, including standard Meeting Agenda; Ground Rules for meetings, teleconferencing and Brainstorming sessions; scripts; templates for tools such as Polarity Maps and Fishbone Diagrams and detailed meeting guides for each type of meeting a BA may be asked to facilitate over the course of the project lifecycle.

Why Attend this Course?

The BA Professional is often called on to initiate, plan and facilitate requirements workshops. This course provides the training and experience in the 'soft skills' needed to fulfill this role.

Audience

  • Senior BAs
  • Other BAs and PMs tasked with facilitating requirements-gathering workshops

Skills Gained

  • On completion of this course, participants will be able to:
  • Understand and apply the role of the Facilitator in the Business Analysis context
  • Plan a series of meetings using a top-down approach that guides stakeholders to work from the general to the specific
  • Determine the right meeting sizes (number of attendees) and compositions over the course of an initiative
  • Prepare for a meeting by conducting pre-meeting interviews, determining inputs and outputs, developing meeting objectives, agendas, scripts and more
  • Perform stakeholder analysis, ensuring everyone is represented and that their agendas are identified
  • Conduct requirements meetings using a wide variety of formats such as Brainstorming, JAD, one-on-one interviews and more, and know when to use which elicitation approach
  • Define ground rules and roles for a meeting
  • Be proficient using a toolkit of facilitator techniques, such as polarity mapping, force-field analysis, de Bono Six Thinking Hats, root-cause analysis and more – and know which tool to use in which situation
  • Respond effectively to common challenges such as territorial and sensitivity issues and incomplete attendance
  • Formulate different types of questions over the course of a meeting – and be able to adapt questions and facilitation style to participant personality types
  • Manage conflicts for a positive outcome while keeping the meeting on track
  • Employ decision-making techniques to assist the group in ranking and prioritizing requirements
  • Record the outcome of the meeting in the appropriate format with the right level of detail

Prerequisites

WA2239 Business Analyst's Crash Course or equivalent.

2 Days

Course Outline

  • On completion of this course, participants will be able to:
  • Understand and apply the role of the Facilitator in the Business Analysis context
  • Plan a series of meetings using a top-down approach that guides stakeholders to work from the general to the specific
  • Determine the right meeting sizes (number of attendees) and compositions over the course of an initiative
  • Prepare for a meeting by conducting pre-meeting interviews, determining inputs and outputs, developing meeting objectives, agendas, scripts and more
  • Perform stakeholder analysis, ensuring everyone is represented and that their agendas are identified
  • Conduct requirements meetings using a wide variety of formats such as Brainstorming, JAD, one-on-one interviews and more, and know when to use which elicitation approach
  • Define ground rules and roles for a meeting
  • Be proficient using a toolkit of facilitator techniques, such as polarity mapping, force-field analysis, de Bono Six Thinking Hats, root-cause analysis and more – and know which tool to use in which situation
  • Respond effectively to common challenges such as territorial and sensitivity issues and incomplete attendance
  • Formulate different types of questions over the course of a meeting – and be able to adapt questions and facilitation style to participant personality types
  • Manage conflicts for a positive outcome while keeping the meeting on track
  • Employ decision-making techniques to assist the group in ranking and prioritizing requirements
  • Record the outcome of the meeting in the appropriate format with the right level of detail

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.