While everyone seems to recognize “high quality” when they see it, most organizations still struggle with incorporate quality-supportive processes and tools into their project planning. While this seminar, updated to reflect the 5th edition Guide to the Project Management Body of Knowledge (PMBOK Guide), defines and discusses the three classic project quality processes – Quality Planning, Quality Assurance, and Quality Control – it also focuses on how to incorporate “quality” thinking into project processes most organizations are already using. Seminar attendees will review important concepts associated with the modern quality movement and in particular examine the link between customer expectations, project scope, and project quality. Using a case study project, attendees will also participate in multiple interactive exercises to clearly define customer expectations, write quality-supportive requirements, design quality audits to promote continuous process improvement, select the right quality control tools for the right project, and finally build a Quality Management Plan that traces requirements, metrics, quality tools, and project scope all together to produce outputs that are what the customer wanted – not just what they asked for.
This course is appropriate for employees working on projects at all levels. It supports participants preparing for project management certification and also employees working on projects as team members.
There are no prerequisites for this course.
Outline of Project Quality Management Training 1. Introduction
2. Quality's Foundations
3. Quality Planning for Customer Satisfaction
4. Quality Assurance Tools
5. Quality Control Concepts and Tools
6. Putting it All Together: Building a Quality Management Plan
7. Seminar Wrap Up and References
If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.
Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.
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