Project Stakeholder and Communications Management Training

2 days


In today's dynamically changing business environment projects are initiated under tighter budgetary, resource and time constraints more than ever before. This seminar focuses on the core project stakeholder and communication management skills, as presented in the PMBOK Guide, 5th Edition, that are required to manage a project. The program will provide the attendees with proven "real life" tools and techniques, and put into context through various exercises and scenarios and case studies.


This course is intended for both project team members and project managers wishing to gain a fluent working knowledge of commonly accepted best practices for planning managing stakeholder expectations and for implementing project communications. Team members and managers looking to improve their skills at managing stakeholders and communications skills, looking to improve their understanding of how proactive stakeholder management can foster project success should take this course. Students on a track to take the PMP examination should take this course.

14 PDUs

2 days

Course Outline

Outline of Project Stakeholder & Communications Management Training 1. Introduction

  • Project Management Knowledge Areas
  • Project Management Plan
  • Challenges to Effective Stakeholder Management
  • The Audiences

2. Project Stakeholder Management Processes

  • The Purpose of Stakeholder Management
  • Project Stakeholder Management Processes
  • Who Are Your Stakeholders ?

3. The Identify Stakeholders Process

  • Purpose of the Identify Stakeholders Process
  • Where Are We Now?
  • Identify Stakeholders Process Table
    • Input, Tools & Techniques
    • Outputs
  • Stakeholder Register
  • Power/Interest Grid
  • Class Discussion

Exercise – Prepare a stakeholder register

4. Plan Stakeholder Management Process

  • Purpose of Planning Stakeholder Management
  • Process Overview
    • Inputs, Tools & Techniques
    • Outputs
  • Stakeholder Management Plan

5. Manage Stakeholder Engagement Process

  • Purpose of the Manage Stakeholder Engagement Process
  • Knowing Your Stakeholders
    • Cultural Considerations
    • Diversity
    • Virtual Teams

6. Control Stakeholder Engagement Process

  • Purpose of the Control Stakeholder Engagement Process

Exercise – Sensitive Conversations

7. Introduction To Project Communications Management

  • Project Communications Management
  • PMBOK Guide Processes
  • Challenges of Project Communications Management

8. Project Communications Processes

  • Project Communications Processes
  • Dimensions of Communication
  • Important Communication Skills
  • Where Does Meaning Come From?

9. Plan Communications Management

  • Plan Communications Management
  • Plan Communications Management Process Overview
    • Inputs
    • Tools and Techniques
    • Sender-Receiver Models of Communications
    • Outputs
  • Communications Management Chart

Exercise – Create a Communications Planning Matrix for a project

10. Manage Communications

  • Manage Communications Process Purpose
  • Manage Communications Process Overview
    • Inputs
    • Tools & Techniques
    • Outputs

Exercise – Active Listening

  • Emotional Intelligence (EQ)

11. Control Communications

  • Control Communications
  • Control Communications Process Overview
    • Inputs
    • Tools & Techniques
    • Outputs

12. Class Closeout

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Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

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