1-4 Day(s)


Managing others can be one of the toughest challenges we face at work. This management training course gives a complete overview of what a manager needs to know, and covers both technical development and relationship skills. At the end of this business management course, learners will leave with a thorough understanding of what best practice and what an effective manager behaves and motivates the team, and how apply it to get the best from others.

The Introduction to Management course covers the parts of management that new managers often find most difficult, such as providing feedback and addressing underperformance. Every manager attending this training course will leave with a practical action plan, improved confidence, and a best-practice toolkit that will make a real difference back at work.


The Introduction to Management training course covers core management skills that can be applied to almost any management role or industry sector. Aimed at those who directly manage others, our management training program is a popular choice for professionals who have not had any formal management training and those who are relatively new to management. It is also useful as a refresher course for managers with more experience who wish to explore best practice for communication, motivation and leadership skills.

Should I do this course or your Introduction to Supervision and Team Leadership course?

If your role is more about direct management of people with different responsibilities to your own, this course is perfect for you. If your role is more about being responsible for the overall performance of a team but you generally perform similar tasks to your team members, you'll benefit from our Introduction to Supervision and Team Leadership course .

Skills Gained

The purpose of a manager

  • The principles of achieving results through other people

  • How to identify and overcome the common management pitfalls

  • Understanding the multiple aspects to the management role, and getting the balance between them

Leadership and management

  • The distinction and the relationship between management and leadership

  • How management style can impact upon an organisational climate

  • The management styles continuum and when to adapt

  • Practical management styles exercise with feedback

  • Key principles of decision making to demonstrate effective leadership

Effective delegation and gaining co-operation

  • Exploring the benefits and overcoming the barriers to delegation

  • How to delegate using a planned, methodical, structured approach

  • Practical delegation exercise using a "live" task

  • Building relationships and co-operation with other departments

Motivational techniques

  • Identifying the need to motivate and the link to performance

  • Defining motivation and exploring motivational theory

  • Practical motivational ideas, tips and techniques

Managing performance

  • The importance of managing, maintaining, and driving performance

  • How to set clear, unambiguous goals

  • Exploring a structure for delivering practical feedback

  • Identifying different feedback interventions

Practical exercise

  • The opportunity to put into practice key techniques and structures learned during the course with trained actors

What are the main benefits of attending this course?

  • Gain a clear understanding of the roles and responsibilities of a manager

  • Get the confidence to develop and apply your own skills in line with management best practice

  • Acquire a sound understanding of how to positively manage performance

  • Be able to clarify, monitor and evaluate performance against agreed objectives

  • Lead a happier, more motivated and better supported team built on each individual's strengths

  • Have the chance to practise your skills with professional actors

The CMI Level 3 Certificate in First Line Management

This course forms part of the CMI Level 3 Certificate in First Line Management . This is a modular qualification designed for existing or aspiring managers and team leaders. It's ideal for those who wish to develop their understanding of management practices and build a broad set of management skills to suits their individual needs.

To attain the certificate you will need to attend the Introduction to Management course, the Communication Skills for Managers course and your choice of one of the following courses below:

  • Negotiation Skills
  • How To Conduct An Appraisal
  • Conflict Resolution
  • The Art Of Conducting Meetings

Course Specifics

Course Outline

Day 1 (Before morning break)

  • Introductions and individual objectives for the course
  • Discussion to understand the role of a manager and identify the traits of poor managers and their impact
  • Identify the different roles managers may need to undertake

Day 1 (After morning break)

  • The distinction between management and leadership and the difference between transactional and transformational leadership
  • Understand different management styles including the four management styles
  • How to work more effectively with other managers or departments

Day 1 (After lunch)

  • Exercises to identify what sort of decisions you may need to make as a leader
  • Understand the four typical reactions to having to make a decision and the impact of each of these reactions

Day 1 (After afternoon break)

  • Identify the benefits of effective delegation and the barriers to delegating effectively
  • Develop understanding of core motivational theories
  • What practical activities could you carry out to motivate your team and what have you tried before?

Day 2 (Before morning break)

  • Understanding modern performance management
  • Setting SMART objectives

Day 2 (After morning break)

  • Delivering motivational and developmental feedback
  • Understanding your own style of giving feedback and the impact on its success

Day 2 (Afternoon)

  • 'Real play' session with actors - an opportunity to work with our professional actors to solve an issue which is causing difficulty or anxiety - with feedback, hints and tips and clear action planning
  • Review, action planning session, suggested further learning and close.

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

Course Location Days Cost Date
1 395 £395 2018-07-17
1 395 £395 2017-12-05
1 395 £395 2017-11-23
4 2000 £2000 2017-11-06
4 2000 £2000 2017-10-25
4 2000 £2000 2017-10-19
1 395 £395 2017-10-13
1 395 £395 2017-09-19
4 2000 £2000 2017-09-19
4 2000 £2000 2017-09-11
4 2000 £2000 2017-08-24
1 395 £395 2017-08-11
4 2000 £2000 2017-08-07
4 2000 £2000 2017-08-07
4 2000 £2000 2017-07-31