ITIL Foundation in Service Management

3 days


In addition to achieving the objectives of the standard ITIL Foundation course in IT Service Management, the ITIL Foundation Plus course is designed to provide delegates with an improved capability to support and manage services using the ITIL framework

The delegates will have the opportunity to create a portfolio of key documents which can be used to assist them in improving best practice delivery of IT services

The style of presentation of this course is highly interactive and is presented by leading principal lecturers/consultants with extensive practical experience of Service Management using the ITIL Framework. The use of PowerPoint is limited with emphasis placed upon the activities leading to the creation of the Workbook Portfolio

Those delegates taking the certificate exam on the final day will need to plan to spend 90-120 minutes each evening on revision and example examination questions

Please be aware, this course also provides 35 Hours of Contact Education/Professional Development Units towards PMI PMP certification/re-certification

This course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services. It is accredited by, and follows the syllabus specified by the APM Group

It includes an optional one-hour multiple-choice examination for the Foundation Certificate in IT Service Management and is a pre-requisite for the further training in ITIL that leads to the ITIL Diploma in IT Service Management

The ITIL Framework is a source of good practice in service management. ITIL is used by organisations world-wide to establish and improve capabilities in service management. Service Management is a set of specialised organisational capabilities for providing value to customers in the form of services. The capabilities take the form of functions and processes for managing services over a lifecycle, with specializations in strategy, design, transition, operation, and continual improvement. The capabilities represent a service organisation's capacity, competency, and confidence for action. The act of transforming resources into valuable services is at the core of service management. Without these capabilities, a service organisation is merely a bundle of resources that by itself has relatively low intrinsic value for customers


Those who work in the IT industry and want to learn best practices for IT service management, including those who want to achieve ITIL Foundation Certification.

Skills Gained

Delegates will learn how to be

  • Aware of the techniques involved across the range of service provision activities
  • Able to relate these activities to each other and to wider IT issues
  • Competent to participate in service delivery/support functions
  • Able to apply this knowledge to their own work environment


  • Involvement in one or more of the service management disciplines
  • Involvement in the provision or receipt of IT Services.
  • Staff working in an IT service management discipline who wish to broaden their understanding of how their role fits into the wider service management framework
  • Other staff whose effectiveness would be enhanced by a greater awareness and understanding of best practices in IT service management.
  • Delegates should already have a basic working knowledge of the building blocks of IT services.

If taking an exam, candidates are advised that Photo ID must provided (Driving License, Passport and named work ID badges are all acceptable). This is an BCS (formerly ISEB) requirement and delegates will be turned away from the examination if Photo ID is not produced

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

  • GREEN This class is Guaranteed To Run.
  • SPVC - Self-Paced Virtual Class.
  • Click a Date to Enroll.
Course Location Days Cost Date
Onsite3 1500 £1500 2019-05-25