In addition to achieving the objectives of the standard ITIL Foundation course in IT Service Management, the ITIL Foundation Plus course is designed to provide delegates with an improved capability to support and manage services using the ITIL framework
The delegates will have the opportunity to create a portfolio of key documents which can be used to assist them in improving best practice delivery of IT services
The style of presentation of this course is highly interactive and is presented by leading principal lecturers/consultants with extensive practical experience of Service Management using the ITIL Framework. The use of PowerPoint is limited with emphasis placed upon the activities leading to the creation of the Workbook Portfolio
Those delegates taking the certificate exam on the final day will need to plan to spend 90-120 minutes each evening on revision and example examination questions
Please be aware, this course also provides 35 Hours of Contact Education/Professional Development Units towards PMI PMP certification/re-certification
This course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services. It is accredited by, and follows the syllabus specified by the APM Group
It includes an optional one-hour multiple-choice examination for the Foundation Certificate in IT Service Management and is a pre-requisite for the further training in ITIL that leads to the ITIL Diploma in IT Service Management
The ITIL Framework is a source of good practice in service management. ITIL is used by organisations world-wide to establish and improve capabilities in service management. Service Management is a set of specialised organisational capabilities for providing value to customers in the form of services. The capabilities take the form of functions and processes for managing services over a lifecycle, with specializations in strategy, design, transition, operation, and continual improvement. The capabilities represent a service organisation's capacity, competency, and confidence for action. The act of transforming resources into valuable services is at the core of service management. Without these capabilities, a service organisation is merely a bundle of resources that by itself has relatively low intrinsic value for customers
Those who work in the IT industry and want to learn best practices for IT service management, including those who want to achieve ITIL Foundation Certification.
Delegates will learn how to be
Aware of the techniques involved across the range of service provision activities
Able to relate these activities to each other and to wider IT issues
Competent to participate in service delivery/support functions
Able to apply this knowledge to their own work environment
Involvement in one or more of the service management disciplines
Involvement in the provision or receipt of IT Services.
Staff working in an IT service management discipline who wish to broaden their understanding of how their role fits into the wider service management framework
Other staff whose effectiveness would be enhanced by a greater awareness and understanding of best practices in IT service management.
Delegates should already have a basic working knowledge of the building blocks of IT services.
If taking an exam, candidates are advised that Photo ID must provided (Driving License, Passport and named work ID badges are all acceptable). This is an BCS (formerly ISEB) requirement and delegates will be turned away from the examination if Photo ID is not produced
If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.
Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.