ITIL Capability Release Control and Validation

Duration: 
5 days
Codes: 
ITIL

Overview

The course builds on the principles covered as part of the ITIL Foundation course and is aligned to the 2011 syllabus. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.

Audience

This course is primarily for IT Managers and Practitioners involved in the strategy, design, implementation and on- going support and delivery of business IT services and those interfacing with information systems who require an insight into Service Management best practice. This may include: IT professionals, Business managers, Business process owners, Individuals who require a deep understanding of the ITIL Certificate in the Release, Control and Validation processes and of how it may be used to enhance the quality of IT service support within an organization, IT professionals that are working within an organization that has adopted and adapted ITIL, and who need to be informed about, and thereafter contribute to, an ongoing service improvement programme, Operational staff involved in change management, release and deployment management, service validation and testing, service asset and configuration management, request fulfilment, change evaluation and knowledge management, and who wish to enhance their role-based capabilities, Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications, Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules, Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.

Skills Gained

Candidates can expect to gain competencies in the following areas upon successful completion of the education and examination components related to this certification:
  • The importance of service management as a practice concept and service transition principles, purpose and objective
  • The importance of ITIL release, control and validation while providing service
  • How all processes in ITIL release, control and validation interact with other service lifecycle processes
  • What are the processes, activities, methods and functions used in each of the ITIL release, control and validation processes
  • How to use the ITIL release, control and validation processes, activities and functions to achieve operational excellence
  • How to measure ITIL release, control and validation
  • The importance of IT security and its contributions to ITIL release, control and validation
  • The technology and implementation considerations surrounding ITIL release, control and validation
  • Change management as a capability to realise successful service transition
  • Service validation and testing as a capability to ensure the integrity and the quality of service transition
  • Service asset and configuration management as a capability to monitor the state of service transition
  • Knowledge management as part of enhancing the on-going management decision support and service delivery capability
  • Request fulfilment and change evaluation to ensure meeting committed service level performance
  • Release, control and validation process roles and responsibilities
  • Technology and implementation considerations
  • Challenges, critical success factors and risks associated with ITIL release, control and validation

Prerequisites

  • Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which shall be presented as documentary evidence to gain admission
  • Candidates who hold the following ITIL qualifications are also eligible, and similar evidence will be required:
    • Earlier ITIL (V2) Foundation plus FoundationBridge
    • ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).
  • Candidates need to allow 2 hours per evening for homework and study

Examination

The exam is set by the official Accreditor AXELOS Limited and is offered via an accredited examinations institute.

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) – 70%
  • 90 minutes' duration
  • Closed book.

Course Outline

Introduction to release, control and validation (RCV):

  • The knowledge, interpretation and analysis of change management principles, techniques and relationships and their application for the effective management of release, control and validation.
  • The purpose, objectives and scope of service transition lifecycle phase
  • The RCV processes in relation to service transition
  • Activities related to overall transition planning and ongoing support

Change management:

  • The knowledge, interpretation and analysis of change management principles, techniques and relationships and their application for the effective management of release, control and validation
  • The end-to-end process flow for change management, including its policies, design strategy, concepts, activities, and interfaces with other processes
  • A measurement model and the metrics that would be used to support change management within RCV practices
  • The benefits and business value that can be gained from change management and the challenges and risks to be managed
  • Service asset and configuration management (SACM):
  • The knowledge, interpretation and analysis of service asset and configuration management principles, techniques and relationships and their application for the effective management of release, control and validation
  • The end-to-end process flow for service asset and configuration management, including its policies, design strategy, concepts, activities and interfaces with other processes
  • A measurement model and the metrics that would be used to support service asset and configuration management within RCV practices
  • The benefits and business value that can be gained from service asset and configuration management and the challenges and risks to be managed

Service validation and testing (SVT):

  • The knowledge, interpretation and analysis of service validation and testing principles, techniques and relationships and their application for the effective management of release, control and validation
  • The end-to-end process flow for the SVT process, including its policies, concepts, activities and interfaces with other processes
  • Test modelling techniques and testing concepts (for example, stakeholder requirements, test conditions, environments, data) and how these test components are used to ensure service quality
  • A measurement model and the metrics that would be used to support service validation and testing within RCV practices
  • The benefits and business value that can be gained from SVT and the challenges and risks to be managed

Release and deployment management (RDM):

  • The knowledge, interpretation and analysis of service validation and testing principles, techniques and relationships and the application of them for the effective management of release, control and validation
  • The end-to-end process flow for release and deployment management, including its policies, concepts, phases, activities and interfaces with other processes
  • Release and deployment models and related activities (for example, design, planning, build, pilots, test, transfer, deployment, retirement). and how these activities ensure service quality
  • A measurement model and the metrics that would be used to support release and deployment management within RCV practices
  • The benefits and business value that can be gained from release and deployment management

Request fulfilment:

  • The knowledge, interpretation and analysis of request fulfilment principles, techniques and relationships and their application for the effective management of release, control and validation
  • The end-to-end process flow for request fulfilment, including its policies, concepts, activities, and interfaces with other processes (for example, RDM, SACM and change management)
  • Request fulfilment models and related activities (for example, effectiveness of designs, changes, performance) and how these activities help to ensure quality service within RCV
  • A measurement model and the metrics that would be used to support request fulfilment within RCV practices
  • The benefits and business value that can be gained from request fulfilment and the challenges and risks to be managed

Change evaluation:

  • The knowledge, interpretation and analysis of change evaluation principles, techniques and relationships and their application for the effective management of release, control and validation
  • The end-to-end process flow for change evaluation, including its policies, concepts, activities, interfaces with other processes
  • Perspectives and considerations for evaluating the effectiveness of a service change
  • A measurement model and the metrics that would be used to support change evaluation within RCV practices
  • The benefits and business value that can be gained from change evaluation and the challenges and risks to be managed

Knowledge management (KM):

  • The knowledge, interpretation and analysis of knowledge management principles, techniques and relationships and their application for the effective management of release, control and validation
  • The end-to-end process flow for knowledge management, including its policies, concepts, activities and interfaces with other processes (for example CSI processes)
  • Related concepts (for example, data-information-knowledge-wisdom (DIKW)) and how these activities help to ensure knowledge transfer and improved decision-making
  • The benefits and business value that can be gained from knowledge management and the challenges and risks to be managed
  • Release, control and validation roles and responsibilities:
  • The knowledge, interpretation and analysis of RCV roles and their application for the effective management of release, control and validation
  • Generic roles that support service transition and the RCV processes
  • The roles and responsibilities related to transition planning and support, change management, service asset and configuration management, service validation and testing, release and deployment management, request fulfilment, change evaluation, and knowledge management. Where and how these are used, as well as how they fit within the context of service transition.

Technology and Implementation Considerations:

  • The knowledge, interpretation and analysis of technology and implementation considerations and their application for the effective management of release, control and validation
  • The technology requirements for service management tools, where and how these would be used within RCV (for example, knowledge management and service asset and configuration management)
  • The need and benefits of tools that support service transition as related to RCV
  • Implementing RCV processes in the context of planning and managing change, service operation, project management, risk management, and staff considerations.

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Course Location Days Cost Date
Merseyside Liverpool5 3750 £3750 2019-09-23
Merseyside Liverpool5 3750 £3750 2019-09-23
Virtual Virtual5 3750 £3750 2019-09-25
Virtual Virtual5 3750 £3750 2019-09-25
Nottinghamshire Nottingham5 3750 £3750 2019-09-30
London London5 3750 £3750 2019-09-30
Nottinghamshire Nottingham5 3750 £3750 2019-09-30
Glasgow Glasgow5 3750 £3750 2019-09-30
Midlands Birmingham5 3750 £3750 2019-09-30
Yorkshire Leeds5 3750 £3750 2019-09-30
Manchester Manchester5 3750 £3750 2019-09-30
Aberdeenshire Aberdeen5 3750 £3750 2019-10-07
Aberdeenshire Aberdeen5 3750 £3750 2019-10-07
London London5 3750 £3750 2019-10-14
Midlands Birmingham5 3750 £3750 2019-10-14
Midlands Birmingham5 3750 £3750 2019-10-14
Norfolk Norwich5 3750 £3750 2019-10-21
Bristol Bristol5 3750 £3750 2019-10-21
Norfolk Norwich5 3750 £3750 2019-10-21
Bristol Bristol5 3750 £3750 2019-10-21
Northern Ireland Belfast5 3750 £3750 2019-10-28
Manchester Manchester4 3750 £3750 2019-10-28
London London5 3750 £3750 2019-10-28
Northern Ireland Belfast5 3750 £3750 2019-10-28
London London5 3750 £3750 2019-10-28
Cambridgeshire Cambridge5 3750 £3750 2019-11-04
Cambridgeshire Cambridge5 3750 £3750 2019-11-04
Yorkshire Leeds5 3750 £3750 2019-11-04
Buckinghamshire Milton Keynes5 3750 £3750 2019-11-11
Berkshire Wokingham5 3750 £3750 2019-11-11
Buckinghamshire Milton Keynes5 3750 £3750 2019-11-11
Dublin Dublin5 3750 £3750 2019-11-18
Dublin Dublin5 3750 £3750 2019-11-18
Berkshire Reading5 3750 £3750 2019-11-25
Berkshire Reading5 3750 £3750 2019-11-25
Yorkshire Sheffield5 3750 £3750 2019-11-25
Yorkshire Sheffield5 3750 £3750 2019-11-25
Virtual Virtual5 3750 £3750 2019-11-27
Virtual Virtual5 3750 £3750 2019-11-27
Tyne and Wear Newcastle5 3750 £3750 2019-12-02
Tyne and Wear Newcastle5 3750 £3750 2019-12-02
Manchester Manchester5 3750 £3750 2019-12-09
Manchester Manchester5 3750 £3750 2019-12-09
Virtual Virtual4 3750 £3750 2019-12-16
London London5 3750 £3750 2019-12-16
London London5 3750 £3750 2019-12-16
London London5 3750 £3750 2019-12-16
London London5 3750 £3750 2020-01-06
London London5 3750 £3750 2020-01-06
London London5 3750 £3750 2020-02-10
Midlands Birmingham5 3750 £3750 2020-02-10
London London5 3750 £3750 2020-03-02
London London5 3750 £3750 2020-03-02