CSAM Certified Software Asset Manager

3 days


This qualification covers the Software Asset Management (SAM) processes as described in the SAM module within IT Infrastructure Library (ITIL) and closely follows the ISO 19770-12006 Standard. The qualification also considers the interdependencies between ITIL Service Management principles in general and SAM

The course will provide delegates with a clear understanding of all the key components of SAM best practice and will be able to return to their organisation and make a significant contribution to the SAM process

This course prepares delegates for the BCS (formerly ISEB) Certificate in Software Asset Management Essentials examination

BCS courses are delivered by Accredited BCS Training Partners


The course will benefit anyone who is involved, or is about to be involved, in the SAM process e.g. IT managers (and others working in the IT department), IT auditors and software compliance officers

Skills Gained

This course will enable delegates to

  • Describe the objectives and major activities required to implement SAM
  • Explain and use SAM techniques and processes
  • Be aware of the support tools and techniques available for the implementation of SAM
  • Be able to indicate how possible improvements can be made
  • Manage software assets through the stages of their lifecycle
  • Prepare and distribute SAM reports and plans throughout the organisation


Candidates should have 1-2 years experience in IT and be involved in the management or procurement of software. They should also have a good awareness of IT Service Management terminology and concepts. Candidates will be greatly advantaged if they already hold the Foundation Certificate in IT Service Management

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

  • GREEN This class is Guaranteed To Run.
  • SPVC - Self-Paced Virtual Class.
  • Click a Date to Enroll.
Course Location Days Cost Date
Onsite3 2700 AU$2700 2019-07-23
Manchester3 1500 £1500 2019-09-18
Glasgow3 1500 £1500 2019-09-18
Birmingham3 1500 £1500 2019-09-18
Online2 1195 US$1195 2019-09-23
Online2 1195 US$1195 2019-10-24