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• ITIL v3 Intermediate Service Transition

Overview

This course prepares you for the exam leading to the the ITIL Intermediate Certificate: Service Transition . In addition, this certification contributes 3 credits towards the “ITIL Expert” certification. See the ITIL certification scheme for more details.

Audience

WHO SHOULD ATTEND?

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, and any IT professional involved in the transition of IT services.

Skills Gained

LEARNING OUTCOMES

• Review of Service Transition processes and their associated roles, responsibilities, challenges, risks and critical success factors, including:
  • Transition Planning and Support
  • Knowledge Management
  • Service Asset and Configuration Management
  • Change Management
  • Release and Deployment Management
  • Service Validation and Testing
  • Change Evaluation
• Interaction of Service Transition processes with other Service Lifecycle processes
• Managing communication and commitment
• Managing organizational and stakeholder change
• Technology and implementation considerations for Service Transition

Prerequisites

PREREQUISITES

To gain admission to this course, you must possess the ITIL Foundation Certificate In IT Service Management (attained through the ITIL Foundations course) .