This course prepares you for the exam leading to the the ITIL Intermediate Certificate: Service Transition . In addition, this certification contributes 3 credits towards the “ITIL Expert” certification. See the ITIL certification scheme for more details.
Audience
WHO SHOULD ATTEND?
CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, and any IT professional involved in the transition of IT services.
Skills Gained
LEARNING OUTCOMES
Review of Service Transition processes and their associated roles, responsibilities, challenges, risks and critical success factors, including:
Transition Planning and Support
Knowledge Management
Service Asset and Configuration Management
Change Management
Release and Deployment Management
Service Validation and Testing
Change Evaluation
Interaction of Service Transition processes with other Service Lifecycle processes
Managing communication and commitment
Managing organizational and stakeholder change
Technology and implementation considerations for Service Transition
Prerequisites
PREREQUISITES
To gain admission to this course, you must possess the ITIL Foundation Certificate In IT Service Management (attained through the ITIL Foundations course) .
If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.
Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.
