This intermediate course delves into the practical aspects of the ITIL Service Lifecycle and covers the management and control of the activities and techniques within Service Transition, but not the detail of each of the supporting processes. A copy of the official ITIL Service Transition 2011 Lifecycle Publication is also included as part of the training package.
The Service Transition exam is challenging and consists of a complex multiple-choice, closed book paper of 8 questions, to be answered within 90 minutes. The pass mark is 70% or more. Two practice exam papers will be provided to assist with preparation. Successful candidates will be awarded 3 credits towards the ITIL Expert certification.
Industry Association Recognition
Project Management Institute (PMI)
Australian Institute of Project Management (AIPM)
It is highly recommended that you spend time before this course begins and each evening of this course reviewing and consolidating what you've learned, to be well prepared for the exam .
This course is aimed at individuals who have attained the ITIL Foundation certificate in Service Management (either v3 Foundation or v1/v2 Foundation plus Bridge) and who wish to advance to higher level ITIL certifications. It will give delegates a detailed understanding of the ITIL Service Transition phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation. Individuals who may find this course of interest include IT professionals working within or about to enter a Service Transition environment and requiring a detailed understanding of the processes, functions and activities involved, as well as those who are seeking the ITIL Expert qualification in IT Service Management.
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission.
Candidates who hold the following ITIL qualifications are also eligible, and similar evidence will be required:
Important Course Information Important Course Information Requirements: Requirements:
Must hold the ITIL Foundation Certificate (see Course 1197 Course 1197 , Achieving ITIL Foundation Certification) Recommended Experience: Recommended Experience:
Basic IT literacy and around two years of IT experience Course Preparation: Course Preparation:
— ITIL Exam Success Package, After-Course Coaching, Exam Fee:
Service asset and configuration management
Release and deployment management
The exam is gradient, scenario based multi-choice. There are 8 questions to be completed in 90 minutes. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. The pass mark is 28 marks from 40 (70%).
If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.
Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.