This comprehensive ITIL lifecycle certification course is based on ITIL's Continual Service Improvement publication and focuses on the continual service improvement process and its key principles, methods and techniques. Delegates can expect to gain competence in the following:
Familiarising yourself with terms used within the CSI phase
Gaining insight into the extent to which CSI is embedded in IT service management
Applying the seven-step improvement process
Creating a balanced scorecard
Building a template for a reporting policy
Daily review sessions and exam practice
Those who want to achieve the ITIL Intermediate Qualification: Continual Service Improvement Certificate. The ITIL Foundation Certificate is required to attend this course and take the ITIL Certification Exam on the final day.
Prepare for and take the ITIL Intermediate Qualification: Continual Service Improvement Certification Exam
Analyze and apply the seven-step improvement process
Deliver continual service improvement (CSI) using proven methods and techniques
Organize for CSI by defining roles and responsibilities and utilizing tools and technology
Implement CSI while analyzing challenges, critical success factors and risks
Candidates must hold the
ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Essentials (v2) plus the ITIL v2-v3 Foundations Bridging Course or the ITIL Vv3 or 2011 edition Foundations course. Your certificate must be presented as documentary evidence.
If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.
Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.