ISEB Intermediate In Software Testing

3 days


This comprehensive ITIL lifecycle certification course is based on ITIL's Continual Service Improvement publication and focuses on the continual service improvement process and its key principles, methods and techniques. Delegates can expect to gain competence in the following:

  • Familiarising yourself with terms used within the CSI phase
  • Gaining insight into the extent to which CSI is embedded in IT service management
  • Applying the seven-step improvement process
  • Creating a balanced scorecard
  • Building a template for a reporting policy
  • Daily review sessions and exam practice


Those who want to achieve the ITIL Intermediate Qualification: Continual Service Improvement Certificate. The ITIL Foundation Certificate is required to attend this course and take the ITIL Certification Exam on the final day.

Skills Gained

  • Prepare for and take the ITIL Intermediate Qualification: Continual Service Improvement Certification Exam
  • Analyze and apply the seven-step improvement process
  • Deliver continual service improvement (CSI) using proven methods and techniques
  • Organize for CSI by defining roles and responsibilities and utilizing tools and technology
  • Implement CSI while analyzing challenges, critical success factors and risks


Candidates must hold the

ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Essentials (v2) plus the ITIL v2-v3 Foundations Bridging Course or the ITIL Vv3 or 2011 edition Foundations course. Your certificate must be presented as documentary evidence.

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

  • GREEN This class is Guaranteed To Run.
  • SPVC - Self-Paced Virtual Class.
  • Click a Date to Enroll.
Course Location Days Cost Date
Onsite3 1500 £1500 2019-05-24