This advanced 5 day course is often called the capstone course; it is the final requirement for achieving the ITIL Expert certification.
The course concentrates on the management of IT services right across the ITSM lifecycle and provides participants with the knowledge and capabilities required for implementing Service Management according to ITIL and then managing and improving on an on-going basis.
A copy of the official Passing Your ITIL Managing Across the Lifecycle Exam Publication is also included as part of the training package.
This course concludes with a 120 minute examination, consisting of ten (10) multiple choice, gradient-scored questions based upon a single case study, issued during the course, with additional short scenarios to provide additional context for each question. Each question will have four possible answer options: one is worth 5 marks, one is worth 3 marks, one is worth 1 mark and one is a distractor and achieves no marks. Students must achieve a score of 28 out of 40 (or 70%) in order to have passed this examination.
Successful candidates will be awarded 5 credits towards the ITIL Expert certification.
Successfully attaining the ITIL Intermediate Certificate for Managing Across the Lifecycle (MALC) is the final requirement for being awarded the ITIL Expert certification.
Industry Association Recognition
Project Management Institute (PMI)
Australian Institute of Project Management (AIPM)
It is highly recommended that you spend time before this course begins and each evening of this course reviewing and consolidating what you've learned, to be well prepared for the exam . Information will be made available to you prior to the course to help you prepare for it as part of this personal study.
Important Course Information Important Course Information Requirements: Requirements:
Must hold the ITIL Foundation Certificate (see Course 1197 Course 1197 , Achieving ITIL Foundation Certification)
Must have 17 credits from the other ITIL qualifications, including intermediate, capability, and some earlier qualifications Course Preparation: Course Preparation:
To prepare you for the exam, homework and study assignments will be provided each night of the course Exam Information: Exam Information:
— ITIL Exam Success Package, After-Course Coaching, Exam Fee:
Reviewing the strategic and managerial aspects of the service lifecycle
Service value across the lifecycle stages
Impacting service management with governance
Organisational structure, skills and competence
Service management capability
Assessing service management
Enabling effective improvement
Coordinating with the business and suppliers
Ensuring effective communication
The impact of service strategy on lifecycle stages
Analysing service design
Organising for service transition
Planning service operation
Implementing continual service improvement
Capturing customer and stakeholder needs
Managing cross-lifecycle processes
Balancing potential conflicts and competing issues
Types of measurements
Designing measurement frameworks
The examination will consist of a complex multiple choice, closed book paper, to be completed within 90 minutes. The pass mark is 70%.
ITIL is a registered trade mark of the Cabinet Office. IT Infrastructure Library is a registered trade mark of the Cabinet Office.
If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.
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