ITIL Service Lifecycle Managing Across The Lifecycle

Duration: 
5 days
Codes: 
ITIL

Overview

ITIL is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

In addition to the existing benefits of aligning IT goals and objectives with the business, improving quality and reducing cost of operation; ITSM and ITIL now emphasizes the following areas:

  • Assist in transforming IT Service Management onto a strategic business asset
  • Assist in defining and managing the complete lifecycle of IT Service Management Process
  • Provide guidance on the development of Services Strategy, the development of Service Design, the Transition of Services from current to desired state, the Implementation and the Continuous improvement of those Services

Through lectures and practice exam questions participants explore the concepts of good practice in IT Service Management based on the ITIL Edition 2011Framework.

The ITIL Intermediate Qualification: Managing Across the Lifecycle Certificate is a free-standing qualification, but is also part of the ITIL modules that leads to the ITIL Expert in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL publication.

Note:

The success in achieving this certification is highly dependent upon participants' effort in doing their homework, and self-study before and during the program.

Audience

The main target group for this ITIL Intermediate Qualification Certificate includes, but is not restricted to:

  • Chief information officers
  • Senior IT managers
  • IT managers
  • Supervisors
  • IT professionals
  • IT operations practitioners
  • IT development practitioners
  • Individuals who require a business and management level understanding of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
  • Individuals seeking the ITIL Expert in IT Service Management certificate, for which this qualification is the final mandatory module
  • Individuals seeking progress towards the ITIL Master in IT Service Management, for which the ITIL Expert in IT Service Management certificate is a prerequisite.

Skills Gained

Through a series of lectures designed at achieving a clear understanding of the ITIL Best Practice lifecycle approach and through various exercises, assignments and discussions, participants can expect to gain the competence in the following areas upon successful completion of the education and examination components related to this certification:

  • Key concepts of the service lifecycle
  • Communication and stakeholder management
  • Integrating Service Management processes across the service lifecycle
  • Managing services across the service lifecycle
  • Governance and organization
  • Measurement
  • Implementing and improving Service Management capability.

Prerequisites

Candidates wishing to be trained and examined for this qualification must already have two (2) credits from the ITIL Foundation certificate and must, as a minimum, have obtained a further 15 credits from ITIL Intermediate qualifications, and therefore a total of at least 17 credits. Documentary evidence of this must be presented by candidates for the MALC qualification.

In addition to the prerequisite entry criteria, in order to be eligible for the MALC examination candidates must have fulfilled the following requirements:

  • Candidates must have undertaken at least 30 contact hours for this syllabus as part of a formal, approved training course/scheme. Contact hours are hours of instruction, excluding breaks, with an accredited training organization (ATO) or an accredited e-learning solution.

Before attending training for the certification it is also strongly recommended that candidates read the ITIL Service Lifecycle core publications.

5 Days

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

  • GREEN This class is Guaranteed To Run.
  • SPVC - Self-Paced Virtual Class.
  • Click a Date to Enroll.
Course Location Days Cost Date
London
London5 6598 £6598 2019-08-12
Yorkshire
Leeds5 6598 £6598 2019-08-12
Virtual
Virtual5 6598 £6598 2019-08-14
Virtual
Virtual5 6598 £6598 2019-08-14
Manchester
Manchester5 6598 £6598 2019-08-19
Manchester
Manchester5 6598 £6598 2019-08-19
Devon
Plymouth5 6598 £6598 2019-08-27
Derbyshire
Burton upon Trent5 6598 £6598 2019-08-27
Gloucestershire
Cirencester5 6598 £6598 2019-08-27
Kent
Chatham5 6598 £6598 2019-08-27
Warwickshire
Warwick5 6598 £6598 2019-08-27
Surrey
Guildford5 6598 £6598 2019-08-27
Midlands
Solihull5 6598 £6598 2019-08-27
Northern Ireland
Belfast5 6598 £6598 2019-08-27
Devon
Exeter5 6598 £6598 2019-08-27
Leicestershire
Leicester5 6598 £6598 2019-08-27
Bedfordshire
Luton5 6598 £6598 2019-08-27
Cheshire
Chester5 6598 £6598 2019-08-27
Yorkshire
Wakefield5 6598 £6598 2019-08-27
Berkshire
Slough5 6598 £6598 2019-08-27
Sunderland
Sunderland5 6598 £6598 2019-08-27
Manchester
Bolton5 6598 £6598 2019-08-27
Middlesbrough
Teeside5 6598 £6598 2019-08-27
Lincolnshire
Lincoln5 6598 £6598 2019-08-27
Buckingshire
High Wycombe5 6598 £6598 2019-08-27
Buckingshire
High Wycombe5 6598 £6598 2019-08-27
Derbyshire
Buxton5 6598 £6598 2019-08-27
Kent
Canterbury5 6598 £6598 2019-08-27
Warwickshire
Warwick5 6598 £6598 2019-08-27
Gloucester
Gloucester5 6598 £6598 2019-08-27
Glamorgan
Swansea5 6598 £6598 2019-08-27
Somerset
Bath5 6598 £6598 2019-08-27
Cheshire
Warrington5 6598 £6598 2019-08-27
Clwyd
Wrexham5 6598 £6598 2019-08-27
Worcestershire
Worcester5 6598 £6598 2019-08-27
Dorset
Bournemouth5 6598 £6598 2019-08-27
Middlesbrough
Teesside5 6598 £6598 2019-08-27
Suffolk
Ipswich5 6598 £6598 2019-08-27
Derbyshire
Buxton5 6598 £6598 2019-08-27
Essex
Chelmsford5 6598 £6598 2019-08-27
Cumbria
Carlisle5 6598 £6598 2019-08-27
Suffolk
Ipswich5 6598 £6598 2019-08-27
Inverness
Inverness5 6598 £6598 2019-08-27
Dorset
Fleet5 6598 £6598 2019-08-27
Fife
Dunfermline5 6598 £6598 2019-08-27
Clwyd
Wrexham5 6598 £6598 2019-08-27
Devon
Exeter5 6598 £6598 2019-08-27
Midlands
Derby5 6598 £6598 2019-08-27
Lancashire
Chorley5 6598 £6598 2019-08-27
Essex
Chelmsford5 6598 £6598 2019-08-27
Derbyshire
Burton upon Trent5 6598 £6598 2019-08-27
Hertfordshire
Watford5 6598 £6598 2019-08-27
Berkshire
Swindon5 6598 £6598 2019-08-27
Midlands
Wolverhampton5 6598 £6598 2019-08-27
Oxfordshire
Oxford5 6598 £6598 2019-08-27
Dorset
Poole5 6598 £6598 2019-08-27
Jersey
Jersey5 6598 £6598 2019-08-27
Inverness
Inverness5 6598 £6598 2019-08-27
Cumbria
Carlisle5 6598 £6598 2019-08-27
Yorkshire
Wakefield5 6598 £6598 2019-08-27
Leicestershire
Hinckley5 6598 £6598 2019-08-27
West Sussex
Chichester5 6598 £6598 2019-08-27
Midlands
Coventry5 6598 £6598 2019-08-27
London
London5 6598 £6598 2019-09-02
Berkshire
Reading5 6598 £6598 2019-09-02
Berkshire
Reading5 6598 £6598 2019-09-02
Midlands
Birmingham5 6598 £6598 2019-09-09
Tyne and Wear
Newcastle5 6598 £6598 2019-09-09
London
London5 6598 £6598 2019-09-16
Kent
Maidstone5 6598 £6598 2019-09-16
London
London5 6598 £6598 2019-09-16
Virtual
Virtual5 6598 £6598 2019-09-23
Merseyside
Liverpool5 6598 £6598 2019-09-30
Merseyside
Liverpool5 6598 £6598 2019-09-30
Bristol
Bristol5 6598 £6598 2019-10-07
Edinburgh
Edinburgh5 6598 £6598 2019-10-07
Aberdeenshire
Aberdeen5 6598 £6598 2019-10-14
Aberdeenshire
Aberdeen5 6598 £6598 2019-10-14
Virtual
Virtual5 6598 £6598 2019-10-16
Glamorgan
Cardiff5 6598 £6598 2019-10-21
Glamorgan
Cardiff5 6598 £6598 2019-10-21
Glasgow
Glasgow5 6598 £6598 2019-10-28
London
London5 6598 £6598 2019-11-04
London
London5 6598 £6598 2019-11-04
Manchester
Manchester5 6598 £6598 2019-11-11
Manchester
Manchester5 6598 £6598 2019-11-11
Midlands
Birmingham5 6598 £6598 2019-11-18
London
London5 6598 £6598 2019-11-18
Yorkshire
Leeds5 6598 £6598 2019-11-25
Yorkshire
Leeds5 6598 £6598 2019-11-25
Edinburgh
Edinburgh5 6598 £6598 2019-12-02
Worcestershire
Worcester5 6598 £6598 2019-12-02
Bristol
Bristol5 6598 £6598 2019-12-02
Virtual
Virtual5 6598 £6598 2019-12-04
Hampshire
Southampton5 6598 £6598 2019-12-09
Midlands
Birmingham5 6598 £6598 2019-12-09
Virtual
Virtual5 6598 £6598 2019-12-09
Norfolk
Norwich5 6598 £6598 2019-12-16
Norfolk
Norwich5 6598 £6598 2019-12-16
London
London5 6598 £6598 2020-01-13