This intermediate course builds on the general principles covered as part of the ITIL Foundation Certificate course and provides in-depth knowledge of the ITIL SOA topics as specified in the ITIL Service Capability curriculum. This includes Service Portfolio Management, Service Level Management, Service Catalogue Management, Demand Management, Supplier Management, Financial Management for IT Services and Business Relationship Management.
The SOA exam is challenging and consists of a complex multiple-choice, closed book paper of 8 questions, to be answered within 90 minutes. The pass mark is 70% or more. Two practice exam papers will be provided to assist with preparation. Successful candidates will be awarded 4 credits towards the ITIL Expert certification.
Industry Association Recognition
Project Management Institute (PMI)
Australian Institute of Project Management (AIPM)
It is highly recommended that you spend time each evening of this course reviewing and consolidating what you've learned, to be well prepared for the exam .
This course is valuable for those who want to achieve the ITIL Intermediate Qualification: Service Offerings and Agreements Certificate. The ITIL Foundation Certificate is required to attend this course and to take the ITIL Intermediate Service Offerings and Agreements exam on the final day.
Important Course Information Important Course Information Requirements: Requirements:
Must hold the ITIL Foundation Certificate (see Course 1197 Course 1197 , Achieving ITIL Foundation Certification) Recommended Experience: Recommended Experience:
Basic IT literacy and around two years of IT experience Course Preparation: Course Preparation:
Before your event, you will be sent a Pre-Course Study Guide and the Service Offerings and Agreements ITIL 2011 Intermediate Capability Handbook Service Offerings and Agreements ITIL 2011 Intermediate Capability Handbook , which you should read as part of the 12 hours of personal study
— ITIL Exam Success Package, After-Course Coaching, Exam Fee:
Principles of service portfolio management
Integrating the service catalogue
Service level management goals
The service level management process
How financial management contributes to the service lifecycle
Principles of financial management
If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.
Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.