Emotional Intelligence Achieving Leadership Success

3 days


In a changing business climate, organisations need leaders with more than technical and intellectual competence to maintain a competitive advantage. Effective leaders must possess exemplary interpersonal skills in order to optimise team potential and performance. The core competencies of Emotional Intelligence provide a foundation to develop these skills. In this course, you learn to increase your intra/interpersonal effectiveness, motivate and engage your teams, and foster cooperative working relationships through the application of EI.


Managers, leaders or anyone wishing to broaden and improve their self-management and interpersonal skills in order to become more effective in the workplace.

Hand-on Training

Extensive activities throughout the course provide practical experience in leading with Emotional Intelligence. Activities include:

  • Identifying the four EI competencies that deliver leadership success
  • Measuring your Emotional Intelligence through a reliable assessment tool
  • Mapping your strengths and weaknesses through self-reflection
  • Uncovering negative self-talk patterns
  • Reframing thoughts and perspectives to achieve a positive outcome
  • Monitoring the emotional responses of others
  • Selecting appropriate leadership styles
  • Creating an individual EI action plan

Skills Gained

You Will Learn How To

  • Leverage Emotional Intelligence (EI) to improve your effectiveness as a leader
  • Identify the core competencies of Emotional Intelligence
  • Gain an honest and accurate awareness of your EI strengths and weaknesses
  • Achieve greater personal effectiveness through self-management tools and techniques
  • Harness the social and emotional potential of your team to improve performance
  • Integrate and apply EI to develop and transform your personal and professional potential


Important Course Information Important Course Information Recommended Experience: Recommended Experience:

  • Time in a leadership role

Course Outline

  • The Basics of Emotional Intelligence

Establishing a common definition of EQ

  • EQ - a measure of one's emotional intelligence
  • Exploring intelligence as a multi-dimensional model

The benefits of EQ in the workplace

  • Assessing your individual EQ baseline
  • Applying EQ to become a more authentic leader
  • Self-Awareness: The Key to Emotional Intelligence

Expanding self-awareness

  • Balancing your brain's internal Advisors: Emotional, Rational, Intuitive and Instinctual
  • The impact of head, heart and guts on behaviour
  • 10 self-awareness strategies

The value of the EQ Competency Model

  • Evaluating a proven emotional competency model
  • The core competencies: self-awareness, self-management, social awareness and relationship management

Appraising and interpreting your EQ

  • Outlining your personal profile
  • Determining your strengths and areas for development
  • The Competent Self-Manager

Recognising and affirming your emotions

  • Benefiting from being honest and open with yourself
  • Expanding your behavioural repertoire for personal effectiveness
  • Emphasising the importance of personal congruency
  • Increasing the range of your emotional vocabulary

Developing personal authenticity

  • Demonstrating authentic leadership through your actions
  • Balancing personal effectiveness through greater control and flexibility of your emotional responses
  • Leading With Courage

Applying EQ best practices

  • Differentiating between managers and leaders
  • Gaining insight into your leadership courage
  • Consciously thinking as a leader

Taking control of your negative self-talk

  • 10 self-management strategies
  • Banishing self-disempowering words
  • Reframing ineffective language
  • Disputing unhelpful thought processes
  • Interpersonal Effectiveness: Social Awareness and Relationship Management

Reading the emotional landscape

  • Recognising and valuing the emotions of others
  • Expressing authentic thoughts and feelings
  • Reflecting and paraphrasing for effective listening

Creating a productive team environment

  • Practising self-disclosure to improve relationships
  • Applying the Johari Window framework
  • Leveraging active listening techniques
  • Responding thoughtfully to difficult people

Facilitating effective communication

  • Applying strategies for managing relationships
  • Creating a positive emotional landscape
  • Actively engaging the emotions of others
  • Matching your words with your body language
  • Building an Emotionally Intelligent Team

Building strong teamwork

  • Establishing group norms that bring out the best in teams
  • Constructively managing your workplace anger
  • Facilitating emotional honesty and trust

Balancing individual team member roles

  • Handling strong emotional reactions
  • Motivating others through authentic leadership
  • Fostering employee engagement and morale
  • Applying Emotional Intelligence

Practising emotionally intelligent leadership

  • Creating the climate for performance excellence
  • Acting on personal insights and breakthroughs
  • Adopting effective leadership behaviours and attitudes
  • Exemplifying emotional self-control
  • Moving forward with your EQ plan

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

  • GREEN This class is Guaranteed To Run.
  • SPVC - Self-Paced Virtual Class.
  • Click a Date to Enroll.
Course Location Days Cost Date
Onsite3 2100 2100 2019-07-16
London3 1695 £1695 2019-07-17
London3 1695 £1695 2019-09-11
Birmingham3 1500 £1500 2019-09-18
London3 1500 £1500 2019-11-11
London3 1695 £1695 2019-11-11