ITIL Service Capability Planning Protection and Optimisation PPO including exam

Duration: 
5 days
Codes: 
ITIL,PPO
Versions: 
NULL

Overview

This intermediate course builds on the general principles covered as part of the ITIL Foundation Certificate course and provides in depth knowledge of the ITIL PPO topics as specified in the ITIL Service Capability curriculum. This includes Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management and Demand Management.

Examination

The PPO exam is challenging and consists of a complex multiple-choice, closed book paper of 8 questions, to be answered within 90 minutes. The pass mark is 70% or more. Two practice exam papers will be provided to assist with preparation. Successful candidates will be awarded 4 credits towards the ITIL Expert certification.

Industry Association Recognition

Project Management Institute (PMI)

  • Contact Hours: 35 hours
  • Professional Development Units (PDUs): 35 PDUs

Australian Institute of Project Management (AIPM)

  • Continual Professional Development (CPD) points: 10 points

It is highly recommended that you spend time each evening of this course reviewing and consolidating what you've learned, to be well prepared for the exam .

Audience

This course is primarily for IT Managers and Practitioners involved in the strategy, design, implementation and on- going support and delivery of business IT services and those interfacing with information systems who require an insight into Service Management best practice. This may include: IT professionals, Business managers, Business process owners, Individuals who require a deep understanding of how the ITIL Certificate in the Planning,Protection and Optimization processes may be used to enhance the quality of IT service support within an organization; IT professionals who are working within an organisation that has adopted and adapted ITIL, and who need to be informed about, and thereafter contribute to, an ongoing service improvement programme; Operational staff involved in capacity management, availability management, ITSCM, information security management, and demand management, and who wish to enhance their role-based capabilities; Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications; Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules; Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.

Skills Gained

  • Prepare for and take the ITIL Intermediate Qualification: Planning, Protection and Optimization Exam
  • Plan key activities for the planning, protection and optimization (PPO) processes
  • Attain operational excellence by using the planning, protection and optimization processes
  • Measure the success of planning, protection and optimization by applying key metrics

Prerequisites

Important Course Information Important Course Information Requirements: Requirements:

  • Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL Foundation Certification)

Must hold the ITIL Foundation Certificate (see Course 1197 Course 1197 , Achieving ITIL Foundation Certification) Recommended Experience: Recommended Experience:

  • Basic IT literacy and around two years of IT experience

Basic IT literacy and around two years of IT experience Course Preparation: Course Preparation:

  • Before your event, you will be sent a Pre-Course Study Guide and the Planning, Protection and Optimisation ITIL 2011 Intermediate Capability Handbook, which you should read as part of the 12 hours of personal study

You should acquire and read the Planning, Protection and Optimisation ITIL 2011 Intermediate Capability Handbook, focusing on Chapter 2, and review your ITIL Foundation course materials

Before your event, you will be sent a Pre-Course Study Guide and the Planning, Protection and Optimisation ITIL 2011 Intermediate Capability Handbook Planning, Protection and Optimisation ITIL 2011 Intermediate Capability Handbook , which you should read as part of the 12 hours of personal study

You should acquire and read the Planning, Protection and Optimisation ITIL 2011 Intermediate Capability Handbook Planning, Protection and Optimisation ITIL 2011 Intermediate Capability Handbook , focusing on Chapter 2, and review your ITIL Foundation course materials Exam Information: Exam Information:

  • The ITIL Planning, Protection and Optimisation exam can be taken on the last day of the course (in-class), or any time after the course is completed via ProctorU (online) or at an eligible testing centre
  • Achieving the ITIL Intermediate Qualification: Release, Control and Validation certificate provides four credits toward your ITIL Expert certification
All-Inclusive

— ITIL Exam Success Package, After-Course Coaching, Exam Fee:

  • ITIL course attendees that would like to retake their ITIL exam must do so within 12 months of the original course date and will not be charged for their retake. If an attendee fails an exam and then two retakes, the attendee must re-attend the course before taking the exam again.

Course Outline

  • Introduction to planning, protection and optimization:
  • Full understanding of PPO terms and core concepts.
  • The value to the business of PPO activities
  • The lifecycle within the PPO context
  • The purpose and objective of service design as it relates to PPO
  • The basic service design principles
  • Learning Unit PPO02: Capacity management:
  • The knowledge, interpretation and analysis of capacity management principles, techniques and relationships and their correct application to enable effective services planning, protection and optimization.
  • The end-to-end process flow for capacity management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
  • A measurement model and the metrics that would be used to support capacity management within PPO practices
  • The benefits and business value that can be gained from capacity management
  • Availability management:
  • The knowledge, interpretation and analysis of availability management principles, techniques and relationships and their correct application to enable effective services planning, protection and optimization.
  • The end-to-end process flow for availability management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other
  • processes
  • The benefits and business value that can be gained from availability management
  • A measurement model and the metrics that would be used to support availability management within PPO practices
  • IT service continuity management (ITSCM):
  • The knowledge, interpretation and analysis of ITSC management principles, techniques and relationships and their correct application to enable effective services planning, protection and optimization.
  • The end-to-end process flow for ITSCM, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
  • The four stages of ITSCM (i.e. initiation, requirements and strategy, implementation and on-going operation) and how each can be used to support PPO
  • A measurement model and the metrics used to support ITSCM within PPO practices
  • The benefits and business value that can be gained from ITSCM
  • Information security management:
  • The knowledge, interpretation and analysis of information security management principles, techniques and relationships and their correct application to enable effective services planning,
  • Oprotection and optimization.
  • The end-to-end process flow for security management, including its design strategy, components, activities, roles and operation, its organizational structure and its interfaces with other processes
  • A measurement model and the metrics that would be used to support security management within PPO practices
  • The benefits and business value that can be gained from security management
  • Demand management:
  • The knowledge, interpretation and analysis of demand management principles, techniques and relationships and their correct application to enable effective services planning, protection and optimization.
  • The end-to-end process flow for demand management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
  • Activity-based demand management as it relates to business and user activity patterns and how these contribute to core and service packages
  • The benefits and business value that can be gained from demand management in support of PPO
  • Planning, protection and optimization roles and responsibilities:
  • The knowledge, interpretation and analysis of organizational roles, principles, techniques and relationships and their correct application to enable effective services planning, protection and optimization.
  • The roles and responsibilities related to capacity, availability, ITSCM and information security management, how they fit and are used within the service design organization to support PPO.
  • Technology and implementation considerations:
  • The knowledge, interpretation and analysis of technology and implementation principles, techniques and relationships and their correct application to enable effective services planning, protection and optimization.
  • Service management tools, where and how they can be used within PPO for process implementation
  • The types of tools that support service design as related to PPO.
  • What best practices should be used in order to alleviate challenges and risks when implementing service management technologies and designing technology architectures.

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

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Course Location Days Cost Date
Onsite
Onsite5 2500 £2500 2019-05-25