5 Day(s)


This 5-day instructor-led course teaches students how to manage WebSphere-related problems more skillfully within their organizations by using problem determination tools and techniques

Throughout this course, students discuss common scenarios that they may face in their daily activities and learn methodologies and techniques for problem determination, including how to use online IBM support tools to resolve problems. Students also learn how to communicate more effectively with IBM support teams so they can identify a problem and find its solution

Topics include problems associated with product installation and maintenance, database connectivity, security configuration, server start and stop failures, Java Enterprise Edition (Java EE) application deployment, Web requests, Java Virtual Machine (JVM) tuning and memory management, Web services, and default messaging

Hands-on lab exercises give students practical experience using their newly acquired problem determination skills within various scenarios, including crashes, security-related issues, database configuration, application deployment, and installation


This course is designed for anyone who works on WebSphere-related applications and projects, including administrators, business partners, independent software vendors (ISVs), and consultants

Skills Gained

  • Apply problem determination techniques and analyses
  • Use problem determination tools
  • Use problem determination tools combined with analysis techniques to identify problems
  • Identify common problems
  • Use IBM Support Assistant
  • Communicate effectively with IBM support teams


Before taking this course, students should have basic operating skills for the Windows or UNIX operating systems. Students must also have WebSphere administration skills, which can be obtained by completing an IBM WebSphere Application Server V7 Administration course (WA370) (VA370) (WA170) or (VA170) or through practical experience administering a WebSphere Application Server environment

Course Specifics

Course Outline

  • Course introduction
  • Overview of WebSphere Application Server systems and components
  • Using the IBM Support Assistant
  • Exercise: Using the IBM Support Assistant
  • Problem determination methodology
  • Problem determination techniques and tools
  • Exercise: Introduction to problem determination tools
  • Introduction to JVM-related problems
  • Exercise: Introduction to configuring garbage collection policies
  • How to troubleshoot hangs
  • How to troubleshoot crashes
  • Exercise: Hung threads detection and server crash
  • Introduction to WebSphere out-of-memory problems
  • Exercise: Troubleshooting an out-of-memory condition
  • Introduction to database connection problems
  • Exercise: Troubleshooting database connection problems
  • Connection pool tuning and management problems
  • Exercise: Troubleshooting a connection leak
  • WebSphere security configuration problems
  • Exercise: Troubleshooting security problems
  • Application deployment problems
  • Exercise: Troubleshooting application deployment problems
  • Server start failures
  • Exercise: Troubleshooting server start failures
  • Request flow and Web container problems
  • Exercise: Troubleshooting request flow and Web container problems H
  • ow to troubleshoot problems with Web services
  • Exercise: Troubleshooting Web service problems
  • Default messaging provider problems
  • Exercise: Troubleshooting WebSphere default messaging
  • WebSphere installation problems and maintenance update
  • Exercise: Troubleshooting installation problems
  • Workload management and high availability problem determination
  • Exercise: Troubleshooting workload management distribution problems
  • Course summary

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

Course Location Days Cost Date
5 2500 £2500 2018-09-12
5 2500 £2500 2018-01-08
5 2500 £2500 2017-12-04
5 2500 £2500 2017-11-06
5 2500 £2500 2017-10-16
5 2500 £2500 2017-10-16
5 2500 £2500 2017-10-16
5 2500 £2500 2017-10-02