Administering Cisco Unified Communications Manager 8.0

Duration: 
1 days
Codes: 
CUCMA
Versions: 
8.0

Overview

Administering Cisco Unified Communications Manager (ACUCM) v8.0 provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves you forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version 8.x. The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration. This course includes various lab exercises to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher and subscriber. The only element that is preconfigured is two MGCP gateways, for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbor's pod. Therefore, the student will become familiar with all the various concepts through configuration of the elements in the lab environment.

Who should attend?

The primary audiences for this course are:

  • Phone network administrators
  • Data system administrators
  • Entry-level network engineers

The secondary audience includes:

  • Learners looking to gain a technical overview of Cisco Unified Communications Manager
  • Learners who need a preparatory course before taking Implementing Cisco Unified Communications Manager, Part 1 (CIPT1 8) and Implementing Cisco Unified Communications Manager, Part 2 (CIPT2 8)

Audience

  • The primary audiences for this course are:
  • Phone network administrators
  • Data system administrators
  • Entry-level network engineers
  • The secondary audience includes:
  • Learners looking to gain a technical overview of Cisco Unified Communications Manager
  • Learners who need a preparatory course before taking

Skills Gained

· Describe the Cisco Unified Communications Manager network, service, and features

· Understand the importance of and configuration of redundancy and high availability in the enterprise network

· Describe user configuration and the user web interface

· Explain basic phone options and the use of BAT

· Explain the route plan and on-net/off-net calling

· Describe the various media resources, including conferencing and MOH

· Describe the basic phone features and use of hunt groups

Prerequisites

  • Ability to use and navigate in a Windows XP environment.
  • Ability to navigate using a Firefox or Microsoft Web Browser.
  • Experience with traditional and / or IP Telephony is recommended, but not required.
  • Familiarity with Cisco router and switch platforms is recommended, but not required.

Course Outline

This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves you forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version 10.x. The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. This course includes various lab exercises to reinforce and apply what was learned in each preceding lesson Please note this course does not cover issues of initial deployment, new cluster deployment or international deployments, or issues with the underlying network that involve routers, switches, or Cisco IOS software configuration. Delegates working towards certification should attend the courses recommended for CCNA Collaboration and CCNP Collaboration.

Cisco Unified Communications Manager Introduction

Describing the role of Cisco Unified Communications Manager, its architecture and its deployment and redundancy options.

Understanding Administrator Interfaces

Understanding End-User Interfaces

Performing Initial Cisco Unified Communications Manager Configuration

Endpoint and End-User Administration Understanding End-User Characteristics and Configuration Requirements

Understanding End-User Implementation Options

Understanding Endpoint Characteristics and Configuration Requirements

Understanding Endpoint Implementation Options

Deploying IP Phone Services

Dial Plan Introduction and Implementation Understanding Configuration Components that impact call flows in Cisco Unified Communications Manager

Implementing Endpoint Addressing and Call Routing

Implementing Calling Privileges

Implementing Call Coverage in Cisco Unified Communications Manager

End User Telephony and Mobility Features Understanding Telephony Features

Enabling Telephony Features

Understanding Mobility Features

Enabling Mobility Features

Media Resources Describing Media Resources in Cisco Unified Communications Manager

Implementing Annunicators, MTP's and MOH

Implementing Conference Bridges

Cisco Unified Communications Manager IM and Presence Service Understanding Cisco Unified Communications Manager IM and Presence Service

Enabling Cisco Jabber Client in Deskphone and Softphone Mode

Cisco Unified Communications Backup and Restore Understanding the Disaster Recovery System

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

  • GREEN This class is Guaranteed To Run.
  • SPVC - Self-Paced Virtual Class.
  • Click a Date to Enroll.
Course Location Days Cost Date
Onsite
Onsite1 500 £500 2019-06-19
Onsite
Onsite3 1500 £1500 2019-06-19