Implementing Cisco IOS Telephony and Unified Communications Express

5 days


Implementing Cisco IOS Telephony and Unified Communications Express (IITUCX) v8.5 is a five-day ILT class designed to be the primary training for Cisco Unified Communications Manager Express (Cisco Unified CME) and Cisco Unity Express. The goal of the course is to provide learners with the necessary knowledge and skills to implement Cisco Unified CME and Cisco Unity Express by using the CLI and GUI interfaces


The primary audience for this course is as follows

  • Network administrators
  • Network engineers
  • Systems engineers

The secondary audience for this course is as follows

  • Network managers

The tertiary target audience for this course is as follows

  • Network designers

Skills Gained

Upon completing this course, the learner will be able to meet these overall objectives

  • Explain the benefits and components of a Cisco Unified Communications system
  • Describe how traditional telephony systems operate
  • Describe the basic operation, protocols, and components that are involved in a VoIP call, and you will be able to configure a gateway to support these calls
  • Implement Cisco Unified CME to support a single site
  • Install and configure Cisco Unity Express, including Cisco Unity Express AutoAttendant


The knowledge and skills that a learner must have before attending this course are as follows:

  • Working knowledge of fundamental terms and concepts of computer networking to include LANs, WANs, and IP switching and routing
  • Interconnecting Cisco Network Devices Part 1 Version 1.1 (ICND1)
  • Ability to configure and operate Cisco routers and switches
  • Cisco CCENT certification recommended prerequisite

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

  • GREEN This class is Guaranteed To Run.
  • SPVC - Self-Paced Virtual Class.
  • Click a Date to Enroll.
Course Location Days Cost Date
Birmingham5 2500 £2500 2019-03-04
Manchester5 2500 £2500 2019-03-04
Glasgow5 2500 £2500 2019-03-04
Onsite5 2500 £2500 2019-04-23