The ITIL Service Transition and Service Operation Combined Course forms part of the Lifecycle series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL Service Management Expert qualification.
In order to maximise the use of your valuable time, in this training session, two of the ITIL Intermediate modules have been combined into one intensive course that will give candidates a deep level of understanding of the management and control of Service Transition and Service Operation and the interfaces between them and the other stages of the Service Lifecycle.
This course is intended to enable delegates with a Foundation-level knowledge of IT Service Management to apply good practice in processes pertaining to the Service Transition and Service Operation lifecycle phases.
The course is intensive and interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. On completion of the course and the required personal study, delegates will be able to sit the ITIL Intermediate examinations in Service Transition and Service Operation, both worth 3 credits.
This course is aimed at individuals who have attained the ITIL Foundation certificate in Service Management (either v3 Foundation or v1/v2 Foundation plus Bridge) and who wish to advance to higher level ITIL certifications.
It will give delegates a detailed understanding of the ITIL Service Transition and Service Operation phases of the ITIL core lifecycle and how they may be implemented to enhance the quality of IT service provision within an organisation.
Individuals who may find this course of interest include IT professionals working within or about to enter a Service Transition and Service Operation environment and requiring a detailed understanding of the processes, functions and activities involved, as well as those who are seeking the ITIL Expert qualification in IT Service Management.
This course will enable participants to:
Understand the importance of Service Transition and Service Operation in the overall context of Service Management
Understand Service Transition and Service Operation Principles and Processes
Manage people through Service Transitions;
Perform common Service Operation activities;
Organise Service Transition and Service Operation effectively;
Recognise Service Transition and Service Operation technology-related activities
Understand how to implement and improve Service Transition and Service Operation
Understand and analyse challenges, Critical Success Factors and risks related to Service Transition and Service Operation
Delegates should hold the ITIL Foundation certificate
If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.
Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.