IBM Control Desk 7.6 Foundations TP351G

Duration: 
2 days
Codes: 
TP351G
Versions: 
7.6

Overview

This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.

Audience

This course is suitable for all roles, including installers, administrators, and service desk agents.

Skills Gained

After you complete this course, you can perform the following tasks:

  • Describe the features of IBM Control Desk
  • Explain the architecture
  • List the primary installation scenarios
  • Perform initial configuration
  • Explain the processes managed by IBM Control Desk

Prerequisites

Before taking this course, you should have the following skills:

  • Basic browser navigation skills

Course Outline

  • Overview
  • Implementation
  • Basic configuration
  • Service Request Management
  • IT Asset Management
  • Change, Configuration, and Release Management

Related Courses

 

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

  • GREEN This class is Guaranteed To Run.
  • SPVC - Self-Paced Virtual Class.
  • Click a Date to Enroll.
Course Location Days Cost Date
Live Virtual Live Virtual2 1500 £1500 2019-09-23
Live Virtual Live Virtual2 1500 £1500 2019-10-24
Live Virtual Live Virtual2 1500 £1500 2019-11-25
Live Virtual Live Virtual2 1500 £1500 2019-12-09
Live Virtual Live Virtual2 1500 £1500 2020-01-21
Live Virtual Live Virtual2 1500 £1500 2020-01-28