BCS Specialist Certificate in Business Relationship Management

3 days


This BCS Foundation Certificate in Business Change is designed for anyone involved in or affected by change initiatives required to deliver business benefit.These initiatives are likely to include the implementation of revised business processes and/or IT systems. It considers the underlying concepts in the areas of business and requirements analysis, change management and the consultancy skills necessary to ensure maximum value is achieved from the implementation. The certificate is suitable either for those wishing to subsequently pursue the individual topic areas in more detail, those from other disciplines, including business domains, who require an understanding of the subject.

The Certificate counts towards the Business Analysis Diploma as one of the available knowledge based options.

BCS courses are delivered by Accredited BCS Training Partners


This course is aimed at those working or preparing to work in a Business Relationship environment whether at a technical, operational, supervisory or managerial level. This course may also be of value to Project Managers, Business Managers and Business Process Owners, Service Owners and personnel working in other areas of ITSM

This course is aimed at

  • Individuals who require a working knowledge of the industry best practice used in BRM and how it may be used to enhance the quality of ITSM within an organisation.
  • IT professionals who are working within an organisation which has adopted and adapted some of these practices and are required to deliver or improve BRM within an ongoing Service Improvement Programme (SIP).

Skills Gained

Candidates who pass this qualification will be able to demonstrate a knowledge and understanding of the underlying principles and philosophies of Business Change, including those that relate to business and IS strategy, business improvement definition, designing and implementing business change, and business management. They should also have an appreciation of the key techniques that can be employed to support the business change life-cycle. The syllabus reflects general and well-established best practice for business change work.


Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (includes the v3 Foundation or v2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission. It is recommended that candidates have a minimum of two years' experience in IT Service Management

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

  • GREEN This class is Guaranteed To Run.
  • SPVC - Self-Paced Virtual Class.
  • Click a Date to Enroll.
Course Location Days Cost Date
Onsite3 1500 £1500 2019-05-25