1 Day(s)


This one day practical course is designed to resolve the most common problems you may encounter while running and managing your Mac or a number of Macs

  • You will learn to install an OS X system, set up user accounts, deal with networking and printing problems, understand memory issues and adopt good housekeeping practices.
  • This course is designed to enable you to manage a robust, secure, problem-free Mac OS X environment and will teach you to develop strategies designed to avoid problems occurring in the first place.
  • The following course outline is based on Mac OS X 10.7 (Lion). If you are using an earlier version of the Mac OS, please give us a call or email.


You need no previous troubleshooting experience to attend this course, although you should be familiar with the Mac interface

Course Specifics

Course Outline

OS X essentials

  • Overview of System Preferences
  • Using System Profiler
  • Shortcuts using The Dock
  • Using Spotlight and QuickLook
  • Using the Go and Help menus

Installing OS X

  • Install checklist
  • System requirements
  • Installing without DVD
  • Install Utilities

Configuring a new OS X build

  • Creating an administrator account
  • Using Migration Assistant
  • Setting default parameters

OS X Accounts

  • Setting up Standard and Administrator accounts
  • The Guest account
  • Managed accounts
  • Different type of passwords
  • Deleting an account

The OS X File System

  • The concept of libraries
  • Overview of permissions
  • File system issues - permission repairs
  • Archiving methods
  • New Lion Restore
  • Font management

Applications within OS X

  • The application environment
  • Protected memory
  • Full-screen applications
  • Mission Control
  • Monitoring applications
  • Application preferences

Networking and printing

  • Connecting to a network
  • Network troubleshooting
  • Common printing issues
  • Diagnosing printing problems

Troubleshooting round-up

  • The process of elimination
  • Housekeeping best practice

Questions and answers

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

Course Location Days Cost Date
1 345 £345 2018-07-16
1 500 £500 2017-11-17
1 500 £500 2017-10-31
1 500 £500 2017-09-28
1 500 £500 2017-09-28
1 500 £500 2017-09-20
1 500 £500 2017-08-21
1 500 £500 2017-08-17
1 500 £500 2017-07-25
1 500 £500 2017-07-19