Deploying Cisco Unified Intelligence Center 8.0

Duration: 
3 days
Codes: 
DUIC
Versions: 
8.0

Overview

Deploying Cisco Unified Intelligence Center (DUIC) 1.0 is a three-day ILT course. Cisco Unified Intelligence Center 8.0 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, present a consistent user interface and a common tool to access the varied data across multiple Cisco product families.

Audience

  • Cisco customers
  • Cisco technology partners
  • Cisco employees

Skills Gained

After you complete this course you will be able to:

  • Provide a comprehensive overview of the Cisco Unified Intelligence Center
  • Demonstrate how to install, administer, and provide security for the CUIC solution
  • Describe reporting concepts and capabilities and features of CUIC reports
  • Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco CVP) and new data sources can be created to meet specific customer requirements

Prerequisites

Attendees should meet the following prerequisites:

  • A working knowledge of Unified Contact Center Enterprise is desired AUCCE and DUCCE recommended
  • A working knowledge of contact center operations is desirable

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

  • GREEN This class is Guaranteed To Run.
  • SPVC - Self-Paced Virtual Class.
  • Click a Date to Enroll.
Course Location Days Cost Date
Onsite
Onsite3 1695 £1695 2019-02-15
Onsite
Onsite3 1500 £1500 2019-02-15
Onsite
Onsite3 1500 £1500 2019-02-15
Manchester
Manchester3 1500 £1500 2019-02-20
Glasgow
Glasgow3 1500 £1500 2019-02-20
Midlands
Birmingham3 1500 £1500 2019-02-20
Berkshire
Wokingham3 1695 £1695 2019-03-25
Berkshire
Wokingham3 1695 £1695 2019-05-28