Deploying Cisco Unified Intelligence Center (DUIC) 1.0 is a three-day ILT course. Cisco Unified Intelligence Center 8.0 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, present a consistent user interface and a common tool to access the varied data across multiple Cisco product families.
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After you complete this course you will be able to:
Provide a comprehensive overview of the Cisco Unified Intelligence Center
Demonstrate how to install, administer, and provide security for the CUIC solution
Describe reporting concepts and capabilities and features of CUIC reports
Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco CVP) and new data sources can be created to meet specific customer requirements
Attendees should meet the following prerequisites:
A working knowledge of Unified Contact Center Enterprise is desired AUCCE and DUCCE recommended
A working knowledge of contact center operations is desirable
If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.
Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.