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Deploying Cisco Unified Intelligence Center

Duration:

3 days

Codes:

DUIC

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Overview

This three-day instructor-led course is designed to provide attendees with the knowledge and skills required to make the most of Cisco's Unified Intelligence Center 8.0.4 solution. Cisco's Unified Intelligence Center is a comprehensive, end-to-end reporting solutiondesigned to make the task of creating reports and managing disparate data sources easierfor the customer and, at the same time, present a consistent user interface and a common tool to access the varied data across multiple Cisco product families.

This course is worth 24 Credits in the Continuing Education Program

Audience

Cisco Unified Communications system channel partners, resellers, system engineers and customers who will be installing, configuring and maintaining the Cisco Unified Intelligence Center product, as well as those partners looking to achieve the Cisco UCCE ATP.

Skills Gained

After you complete this course you will be able to:

Provide a comprehensive overview of Cisco Unified Intelligence Center
Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution
Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) and new data sources can be created to meet specific customer requirements

Prerequisites

Attendees should meet the following prerequisites:

A working knowledge of Cisco Unified Contact Center Enterprise is desirable. AUCCE1 or AUCCE2 or DUCCE
A working knowledge of contact center operations is desirable.

Course Outline

Cisco Unified Intelligence Center Overview

Introducing Cisco Unified Intelligence Center
Managing Cisco Unified Intelligence Center Components
Understanding Cisco Unified Intelligence Center Deployment Considerations
Understanding Cisco Unified Intelligence Center Security and License Types

Cisco Unified Intelligence Center Installation, Administration, and Security

Installing Cisco Unified Intelligence Center
Understanding Cisco Unified Intelligence Center Administration
Managing Users and Security in Cisco Unified Intelligence Center

Cisco Unified Intelligence Center Reports

Running Cisco Unified Intelligence Center Reports
Using Value Lists and Collections
Using Permalinks
Modifying Cisco Unified Intelligence Center Stock Reports

Cisco Unified Intelligence Center Custom Reporting

Understanding Cisco Unified CCE Key Concepts
Using Report Definitions
Creating a New Cisco Unified Intelligence Center Report
Searching Call Detail Records

Labs

Lab 2-1: Verifying Installation of the Unified Intelligence Center Controller and Navigating OAMP
Lab 2-2: Managing Users and Security in Cisco Unified Intelligence Center
Lab 3-1: Running a Stock Report
Lab 3-2: Creating Value Lists and Collections
Lab 3-3: Creating Permalinks
Lab 3-4: Modifying a Stock Report
Lab 4-1: Creating a Simple Report Definition
Lab 4-2: Creating a Custom Report
Lab 4-3: Searching Call Detail Records

Related Courses

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

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