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• Deploying Cisco Unified Intelligence Center 8.0

Overview

Deploying Cisco Unified Intelligence Center (DUIC) 1.0 is a three-day ILT course. Cisco Unified Intelligence Center 8.0 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, present a consistent user interface and a common tool to access the varied data across multiple Cisco product families.

Audience

• Cisco customers
• Cisco technology partners
• Cisco employees

Skills Gained

After you complete this course you will be able to:

• Provide a comprehensive overview of the Cisco Unified Intelligence Center
• Demonstrate how to install, administer, and provide security for the CUIC solution
• Describe reporting concepts and capabilities and features of CUIC reports
• Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco CVP) and new data sources can be created to meet specific customer requirements

Prerequisites

Attendees should meet the following prerequisites:

• A working knowledge of Unified Contact Center Enterprise is desired AUCCE and DUCCE recommended
• A working knowledge of contact center operations is desirable