The working population spend a large part of their lives in the workplace and sometimes work and personal problems can diminish their performance and affect their well being. Timely appropriate help and support from a colleague could prevent the problem escalating and resulting in stress and under performance. This course aims to give delegates the skills to offer that support.
Anyone who may be required to offer help and support to others in the working environment.
Practise the skills and attitudes involved in helping colleagues to solve their own problems.
Understand what counselling can achieve and what its limitations are.
Demonstrate how to use listening and supporting skills.
Explore and practise 'person-centred' problem solving.
Describe the difference between counselling and other forms of support and guidance.
What are Counselling Skills and how are they used in the workplace?
The positive uses of 'power'.
Adopting the correct attitude for counselling.
The skills of active listening.
Being disciplined with time.
The 'person-centred' framework for problem solving.
When and how to confront and challenge.
Practising the skills of reflecting and summarising.
If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.
Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.